Customer Retention Specialist - State Farm Agent Team Member

We're Hiring! Our growing State Farm agency is looking for a Customer Relations Specialist who enjoys helping people and providing exceptional customer service. This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and creating a positive customer experience. Insurance experience is helpful but not required. We are willing to train the right candidate. Responsibilities: Assist customers with policy questions and account changes Provide excellent customer service by phone, email, and in person Maintain accurate customer records Support agency operations and administrative processes Follow up on customer requests and service needs Build positive long-term relationships with clients Qualifications: Strong customer service mindset Excellent communication skills Organized and detail-oriented Professional and dependable Able to work effectively in a team environment Bilingual skills are welcomed but not required What We Offer: Competitive compensation Paid training Stable and supportive work environment Professional growth opportunities Established client base Team-oriented culture Compensation: $23.00 - $26.00 per hour About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Diamond Bar. Additional languages spoken: Spanish, Cantonese, and Mandarin If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Vicky Chen - State Farm Agent