Supervisor, Customer Service - Aces and Lost & Found

Job Description

Job Description

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport  ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, X: @Fly_Nashville and Instagram: @FlyNashville. Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Drug Free Workplace.

Hiring Process:

• Apply online
• Interview
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, and breath alcohol test
• Onboarding

Benefits : 

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications Until Filled.

Day Shift: 8: 00 am - 4:30 pm. (Hours may vary during peak operational periods)

Hourly Range: $27.88 (Min.) - $37.93 (Mid.) - $47.99 (Max.)

*Final pay offer will be based on relevant skills and experience to the position.

Job Summary:  The Supervisor, Customer Service - Aces and Lost & Found is responsible for the coordination and supervision of the Flying Aces volunteer program. The supervisor will be responsible for orientation, ongoing training, communication, recognition program and administrative tasks for the Flying Aces program. The supervisor will perform duties and oversee the lost and found program for BNA. This supervisor will be able to assist in day-to-day functions and in a supervisory and oversight role for Lost and Found. The supervisor will act as a backup supervisor to the Customer Service team. The supervisor will be able to perform functions of a Customer Service Representative. These functions are assisting passengers in person or over the phone, handling complaints, issuing BNA Passports. Other responsibilities include staff training, coaching employees, conducting performance reviews with team members, discipline, and scheduling to maintain adequate staffing to meet daily demands of customer service.

Essential Responsibilities:

• Carries out supervisory responsibilities in accordance with the Authority's policies