Operations Supervisor

Position Operations Supervisor Responsibilities Recruit, screen, hire and orient all field staff. Evaluate, coach and discipline all field staff. Develop and staff master schedule, including call in and fill in. Track, monitor and submit payroll per company policy. Resolve field crew questions, concerns or issues regarding pay, benefits or other personnel issues. Direct and lead support staff in inventorying, ordering, receiving, stocking and issuing medical, office and shop equipment and supplies. Direct and lead outside vendors, fleet maintenance staff and support staff in performing preventive maintenance, repairs, cleaning and inspecting all fleet vehicles. Ensure all field staff maintain appropriate certification and licensure for their position. Ensure all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public. Assist the Medical Director, quality improvement and billing support staff in evaluation, training and follow‑up with field crews in protocol compliance and field documentation. Assist the Director of Operations in ensuring all operations are in full compliance with local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances. Assist the Director of Operations in ensuring operations are in full compliance with local, state, federal contracts, regulations and ordinances. Perform other duties related to management and administrative functions as directed. Demonstrate complete knowledge, understanding and compliance with company policies and procedures. Direct and supervise field crews to ensure ambulance and all equipment is ready at the beginning of each shift and after every call. Direct and supervise field crews to ensure security of buildings, vehicles, equipment, medications and all company property. Perform daily inspections of base/station for cleanliness and supervise housekeeping duties. Maintain security and privacy of all company and patient information in accordance with HIPAA and other regulations. Act as a team leader in emergency and non‑emergency situations, directing and supervising other members of the emergency medical care team. Perform duties related to public relations and community education programs sponsored by the company. Accept responsibility for recertification as an EMT and other required licenses and certifications. Handle administrative tasks such as vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general housekeeping activities, etc. Report to assigned shifts on time, properly groomed in uniform, and remain on duty until relieved. Set an example of professionalism and leadership; place patient care excellence and safety above all else. Reports To Director of Operations for all operational activities. Medical Director – Medical Control on all patient care, protocol and clinical quality activities. Qualifications Minimum Requirements All EMT requirements (Current EMT Certification Preferred but Optional). All EMT Field Supervisor requirements (Current EMT Certification Preferred but Optional). Ability to function as a leader evaluating, coaching, training and directing field staff. Physical Requirements The ability to reach, push and pull. The ability to sit or stand for long periods of time. The ability to bend, stoop, squat and kneel for long periods of time. The ability to walk up and down stairs without difficulty. The ability to lift and maneuver 150 pounds without difficulty. The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty. The ability to walk a distance of one quarter of a mile without difficulty. The ability to complete all job duties during any and all hours of the day and night. #J-18808-Ljbffr