Lead Apartment Maintenance Technician

Job Description

Job Description

COME GROW WITH US! Laramar was founded in 1989. 30+ years later, we're a vertically integrated investment and property management corporation. From humble beginnings to nationally recognized, we haven’t forgotten the basic reason for our success: our people and the relationships they nurture. We're experts at Elevating Everyday Living. 

OPPORTUNITY IS EVERYWHERE. At Laramar, you’re part of something special. Something unique. Our core values are our DNA, and it’s up to each one of us to bring that to life. We Own It. Most importantly, we stay true to it. We Make It Better Together. 

WE CARE ABOUT OUR PEOPLE. And that is reflected in our commitment to providing excellent benefits including: zero-dollar healthcare plan option, flexible hours & PTO, company-paid life insurance along with paid short- and long-term disability insurance, 14 paid holidays (including your birthday!), Sundays off, and a 401k with company match. 

The Lead Apartment Maintenance Technician oversees daily maintenance operations to ensure the community remains safe, well-maintained, and welcoming for residents. This role leads maintenance activities, supports preventative maintenance efforts, ensures quality service delivery, and helps maintain compliance with company standards while providing exceptional resident service. 

RESPONSIBILITIES:

• Serve as the primary point of contact between the maintenance team, property management, residents, and vendors.
• Lead by example while assisting with and overseeing the daily maintenance operations of the community.
• Ensure timely completion of work orders, unit turns, preventative maintenance, and resident service requests.
• Troubleshoot, repair, and maintain HVAC systems, appliances, plumbing, electrical systems, and other building components.
• Support the oversight of property appearance, safety, and curb appeal to ensure a positive resident experience.
• Assist with scheduling, training, and mentoring maintenance team members to ensure quality work and accountability.
• Maintain compliance with OSHA regulations and company safety policies and procedures.
• Monitor inventory levels, supplies, and equipment while helping manage maintenance expenses and budgets.
• Participate in after-hours emergency response and on-call rotations as required.
• Deliver exceptional customer service while maintaining a professional, positive, and solution-oriented approach.

QUALIFICATIONS:

• High school diploma or GED required.
• Minimum of 2+ years of multifamily, residential, commercial, or related maintenance experience preferred.
• Previous lead, supervisory, or team leadership experience preferred.
• HVAC Certification required.
• EPA Universal Certification strongly preferred.
• Working knowledge of HVAC systems, plumbing, electrical, appliance repair, and general building maintenance.
• Experience performing preventative maintenance, unit turns, and property inspections.
• Strong troubleshooting and problem-solving skills with the ability to prioritize multiple tasks.
• Excellent customer service, communication, and interpersonal skills.
• Ability to read, write, and perform basic mathematical calculations.
• Ability to lift and carry up to 50 pounds and perform physical tasks including standing, walking, climbing, stooping, and lifting throughout the workday.
• Valid driver's license and reliable transportation required.
• Ability to work a flexible schedule, including evenings, weekends, overtime, and on-call responsibilities as needed.

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Embodies Laramar's Core Values in daily interactions with residents, team members, vendors, and leadership.
• Demonstrates strong leadership skills and the ability to motivate, mentor, and support maintenance team members.
• Excellent verbal and written communication skills with a strong customer service mindset.
• Strong organizational skills with the ability to prioritize multiple tasks, manage deadlines, and maintain attention to detail.
• Ability to troubleshoot and solve maintenance issues efficiently while exercising sound judgment and decision-making.
• Demonstrates accountability, professionalism, and a positive attitude in a fast-paced environment.
• Ability to work independently while also collaborating effectively as part of a team.
• Proactively identifies property maintenance needs and recommends solutions to improve community operations and resident satisfaction.
• Maintains a strong commitment to workplace safety and compliance with company policies and OSHA standards.
• Proficient in the use of maintenance systems, mobile technology, and work order management platforms.
• Participates in and contributes to team efforts that support departmental and company goals.

SUPERVISORY EXPECTATIONS:

This role has no supervisory responsibilities.

PERKS OF THE JOB:  

• 14 paid holidays (including your birthday!): 
• Sundays off  
• Paid 401k match 
• Zero-dollar healthcare plan option 
• Flexible hours & PTO 
• Company-paid life insurance 
• Paid short- and long-term disability insurance 

Physical Demands and Work Environment: (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more of working time.)

• The work environment is the typical commercial property management environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with staff, clients, and vendors.
• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing this job's duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl. 
• The employee must frequently lift and/or move up to 50 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.