Front Office Supervisor

Front Office SupervisorPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Supervisor, you're not just supervising daily front office operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.Join the opening team at Hale H?k?ala Kaua ? i, Curio Collection by Hilton!Be part of something extraordinary from the very beginning. As a Front Office Supervisor you'll be a part of a team that shapes the guest experience at Hale H?k?ala Kaua ? i, a new oceanfront destination overlooking the Pacific Ocean and Ha ? upu Mountain. Located near Kalapaki Beach, Nawiliwili Harbor, and The Ocean Course at H ? k ? ala, this 210-room resort offers a unique opportunity to help launch a hotel that celebrates the spirit, culture, and natural beauty of Kaua ? i.Team Members enjoy Hilton travel benefits, complimentary parking and meals, a supportive culture, and excellent opportunities for career growth.The ideal candidate will possess:Minimum one year of front office experienceSchedule flexibilityTraining experience is highly preferredClassification: Full-TimeShift Pattern: Full flexibility with focus on PM shiftsHere's what you'll do during a typical day:Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service deliveryLead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedbackLead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issuesManage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiencyAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.