Specialist

Job Summary The Coordination Services Specialist will work on assigned REO assets to ensure that they are sold within the timeframes required by our clients. The coordination specialist represents sellers by reviewing sales contract terms and conditions, coordinating contract delivery to closing and title companies, explaining the seller's closing process to third parties, resolving potential delays, requesting and reviewing deeds, and updating the seller on the status of each assigned asset. Essential Functions, Performance Dimensions, and Tasks Task Management Manage portfolios, tasks, or assignments through queue to completion. Escalate issues to the proper department or supervisor for resolution. Coordinate completion of tasks with team members. Research solutions when necessary to complete tasks. Manage a large and high-volume portfolio of assets while maintaining timeframe requirements, including emails, HUDs, deeds, final HUDs, and status files. Customer Service Respond to client requests or questions via phone, email, portal, or fax. Correspond with vendors, clients, or customer liaisons. Establish strong client relationships with vendors, clients, and customers. Review sales contracts for compliance with seller requirements. Coordinate contract delivery to closing and title companies. Request and review closing documents including transfer deeds. Provide clients with regular updates on all assigned assets under contract. Quality Assurance Validate received information for correctness and track errors. Review and complete projects to evaluate and improve quality. Report potential risks, regulatory or investor changes. Conduct periodic audits to identify corrective action needed for deficiencies. Perform user acceptance testing. Work proactively with outside settlement providers to move assets to closing. Develop and maintain strong working relationships with internal and external business partners. Other functions, duties, and tasks as assigned Management retains the discretion to add to or change the duties of the position at any time. Job Specifications License: None required. Education: High school or equivalent required; Some college or higher preferred. Experience: 1‑3 years of prior closing and escrow, REO coordination or transaction management experience; prior experience in real estate or related industry. Preferred: prior experience in escrow/settlement or coordinating home sales on behalf of institutional sellers. KSAO's Required Knowledge Principles and processes for providing customer service; structure and content of the English language including meaning and spelling of words, rules of composition, and grammar; Microsoft Office (Excel, Outlook, Internet Explorer). Function and Required Functional Knowledge Coordination Services: regulations, state‑specific codes and documentation requirements for closing of real estate; client‑specific software; knowledge of RESPA and CFBP guidelines. Essential Skills Active Listening Reading Comprehension Speaking Social Perceptiveness Time Management Service Orientation Critical Thinking Persuasion Active Learning Monitoring Conflict Resolution Problem Solving Essential Abilities Oral Expression Oral Comprehension Speech Recognition Speech Clarity Written Comprehension Written Expression Inductive Reasoning Deductive Reasoning Problem Sensitivity Near Vision Job Context The majority of work will be performed indoors in an environmentally controlled setting. Some property inspections and conferences will require travel and work outside of a controlled office setting. The work environment includes business casual dress, frequent contact with others via e‑mail, telephone, face‑to‑face, letters, and memos; daily decisions have high impact on co‑workers and company results; the role has low level of autonomy within highly structured process flows; may include working beyond 40 hours per week. Accommodation Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call View phone number on click.appcast.io or email View email address on click.appcast.io. Equal Opportunity Employer / Veterans / Disabled Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Notice to Prospective Employees of Vendor Resource Management, Inc. who are California Residents Vendor Resources Management, Inc. dba VRM Mortgage Services respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at If you have any questions please contact the CCPA Team at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr