Field Service Technician- Packaging Equipment

Job Title

Position Responsibilities

• Investigate and resolve customer-reported technical issues while identifying and implementing solutions to prevent recurring operational or service problems.
• Provide timely on-site technical support to troubleshoot, diagnose, and repair equipment.
• Install, service, and repair equipment at customer facilities to ensure full functionality in accordance with specifications.
• Maintain high standards for quality and productivity. Listen carefully, ask appropriate questions, and complete assignments with minimal supervision.
• Monitor and respond daily to all communication platforms.
• Accurately complete service documentation, including detailed reports of work performed and time spent on each service call.
• Arrange travel in compliance with company policies, including booking flights, rental cars, and hotels. Communicate travel plans and arrival times clearly to customers and team members.
• Provide customers with service team contact information for future service and parts needs. Ensure customers are fully trained and comfortable with equipment operation and safety procedures.

Required Skills and Qualifications

• Strong knowledge of electrical, electronic, pneumatic, and mechanical systems.
• Experience with controls systems, including PLCs, HMIs, and VFDs, with the ability to perform operational adjustments and modifications as needed.
• Ability to adapt quickly to changing situations and perform effectively in high-pressure environments while maintaining professionalism.
• Capable of working independently in unsupervised settings.
• Advanced troubleshooting skills across mechanical, electronic, and operational systems.
• Focus on machine service, problem resolution, and preventative maintenance.
• Excellent customer service and communication skills.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals.
• Proficient in writing routine reports and professional correspondence.
• Comfortable speaking effectively to groups of customers or company associates.
• Strong mathematical aptitude, including probability, statistical inference, geometry, trigonometry, and practical application of fractions, percentages, ratios, and proportions.
• Ability to analyze problems, gather data, establish facts, and draw sound conclusions.
• Skilled in interpreting complex technical instructions in mathematical or diagram form and managing multiple variables simultaneously.

Additional Requirements

• Valid U.S. driver's license.
• Valid U.S. passport or ability to obtain one.
• Willingness and ability to travel throughout North America based on customer needs.
• Flexibility to work outside standard business hours when required.

Professional Standards

A career-oriented professional who fosters a positive work environment by communicating respectfully and collaborating effectively with customers, colleagues, and management.