AI developer

Job Description

Required Qualifications

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• Strong hands-on experience designing and deploying enterprise conversational AI agents using GECX / Dialogflow CX.
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• Deep understanding of Dialogflow CX capabilities including flows, intents, state handlers, route groups, condition rules, webhook fulfillment, context/session management, and generative capabilities.
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• Strong Python development experience.
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• Hands-on development experience with C#/.NET, TypeScript, JavaScript, and Node.js.
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• Experience building REST APIs, webhooks, microservices, and asynchronous integrations.
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• Strong automated testing experience across APIs, backend services, and conversational AI solutions.
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• Advanced experience building and maintaining Azure DevOps CI/CD pipelines, including YAML pipelines and automated deployment processes.
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• Hands-on experience integrating enterprise applications with ServiceNow REST APIs and Azure services.
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• Strong SQL development and relational database experience.
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• Experience with prompt engineering, intent classification, conversational context management, fallback orchestration, and human escalation patterns.
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• Experience working within SAFe Agile environments, including PI Planning and Agile Release Train dependencies.
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• Strong Git-based software-development experience and proficiency with modern development environments such as VS Code.
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• Understanding of enterprise security practices including OAuth2, RBAC, API security, and secrets management.
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• Strong troubleshooting, analytical, communication, and cross-functional collaboration skills.
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Preferred Qualifications

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• Experience with Google Vertex AI and generative AI capabilities.
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• Experience with Contact Center AI (CCAI) architectures.
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• Experience integrating conversational AI with telephony or voice platforms.
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• Knowledge of SRE practices, telemetry, observability, monitoring, and AIOps.
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• Experience with Docker and Kubernetes.
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• Experience deploying serverless solutions using Google Cloud Run, Google Cloud Functions, or Azure Functions.
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• Experience supporting large-scale, highly available enterprise AI or conversational platforms.
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Tools & Technologies

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Conversational AI: GECX / Dialogflow CX, Vertex AI, LLMs, Generative AI

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Cloud: Google Cloud Platform, Microsoft Azure

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Development: Python 3.x, C#/.NET, TypeScript, JavaScript, Node.js, SQL

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Integration: REST APIs, Webhooks, ServiceNow, OAuth2

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DevOps: Azure DevOps, YAML Pipelines, Git, Azure Repos

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Testing: PyTest, NUnit/xUnit, Jest, Postman/Newman

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Containers & Serverless: Docker, Kubernetes, Cloud Run, Google Cloud Functions, Azure Functions

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Agile: SAFe, PI Planning, Jira, Azure Boards

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Development Tools: Visual Studio Code and modern AI-assisted development environments