BRANCH MANAGER - DEERFIELD BEACH

JOB SUMMARY

Plans, directs and manages the marketing, sales and business development, and services activities of the branch to achieve the branch customer sales, deposit growth, financial and marketing goals. Oversees and ensures the branch's service quality, physical security, audit integrity and efficient performance of personnel. Maintains communications between branch and upper management. Provides support, guidance and training to staff.

ESSENTIAL JOB FUNCTIONS

Employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including, but not limited to, obtain and maintain an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continue to meet said record and associated minimum register standards, including any applicable continuing education courses set forth by the Safe Act. Solicits business relationships including deposits, loans, and treasury services. Develop and refer loan leads for commercial and residential lending areas. Pursue lending business development activities (including low- and moderate-income segments), working in partnership with Commercial, Residential, and Business Bankers. Execute integrated sales and relationship strategies that are aligned with the area business plan to achieve desired revenue and service hurdles. Provide Treasury and Lending Specialists with qualified referrals for cross-sell. Assist in closing deals across all products. Use sound judgment in qualifying potential customers/deals as well as recommending the right financial solutions/products for the customer. Partner with other departments to ensure ongoing and appropriate communication to support overall client and franchise objectives. Organizes the internal sales environment and completes external sales calls and business development activities. Conducts sales initiatives through adequate procedures (telemarketing, direct mail and external business development). Ensures effective customer retention and growth through ongoing sales and servicing initiatives. Maintain frequent interaction with centers of influence, diverse industry segments, community leaders, regulators, and senior business contacts. Through extensive involvement, create local community awareness that the bank is critically focused on partnering in the community and providing broad, multi-product banking solutions to the middle market companies housed in the marketplace. Ensures implementation of the Bank's customer service philosophy in regard to total customer satisfaction (knowledge, courtesy, appearance, responsiveness, accuracy and communication). Handles customer situations beyond the scope of branch personnel and ensures timely service. Resolve personnel-related problems. Trains and develops branch personnel to facilitate all retail services. Develops lending knowledge in the branch. Responsible for approvals beyond subordinates' authorities. Judiciously uses authorities provided. Approves overdrafts and payment against uncollected funds within authorities. Direct analysis of service charges waivers, waiver deletion and other customer profitability factors. Maximizes income and control branch expenses. Complete employee performance evaluations. Ensures the selection/hiring of high-quality customer-oriented personnel. Trains and develop subordinates' personnel for career progression. Ensures that appropriate training for branch employees is provided on new regulatory issues and policies and procedures. Approve and review branch monthly reports for completion, timeliness and accuracy. Prepare management reports. Ensures that appropriate audit systems are in place and those institution policies and procedures are enforced. Addresses and resolves marketing related problems and generates ideas for improvingsales/operational issues with the bank management. Develops, implements and monitors sales and service plans. Directs branch daily operational activities through personnel: reviews decisions and actions of branch personnel ensuring they are in accordance with the Bank's policies and procedures. Handle customer problems and complaints through effective problem resolution skills, counsel customers and provide branch policy interpretations adhering to Bank standards. Ensures institution compliance with regulatory issues.

ADDITIONAL RESPONSIBILITIES

Assist in night depository retrieval and verification. Serves on internal committees as required. Act as Branch Deputy Security officer of the branch. May performs duties of loan officer, new accounts, head teller or other operational positions (i.e., balance the ATM teller machine, sell and purchase of cash between tellers and vault, open and close the branch, staying abreast of security policies and procedures. Performs other various duties as assigned.

EDUCATION

Bachelor's Degree Required

WORK EXPERIENCE

Equivalent banking industry experience or the equivalent combination of Education and Experience needed to be able to perform the functions of this job.

KNOWLEDGE, SKILLS, AND ABILITIES

Good interaction with Bank's customer, potential customers and employees. Proven knowledge of branch procedures and policies. Effective human relations and communication skills. Understanding of laws, rules and regulations affecting the banking/lending industry. Knowledge of finance and accounting principles necessary to provide lending services. Effective human relations and excellent communication skills, inclusive ability to negotiate andmake presentations. Good written, reading, supervisory, computer and communication skills. Proven leadership and organizational skills. Able to monitor and develop the capabilities of subordinates. Stress varies with peak and slow periods of customers' traffic. Participation in community events. Ability to handle pressure. Ability to handle multiple priorities in a fast-paced environment. Flexibility on working schedule, as in any other branch location. Active/current driver license.

COMPETENCIES

Customer Focus: Anticipate and provide service excellence to both internal and external customers. Building Strong Relations: Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to FirstBank services. Communication: Deliver clear, effective communication and take responsibility for understanding others. Business Acumen: Understand how the organization works, including, current and future policies, practices, and trends. Problem Analysis & Solution: Identify problems and conduct appropriate analysis involving others to search for the best solution. Ownership: Take initiative and assume personal accountability for goals, outcomes, and deadlines. Vision & Values: Understand the organization's vision and uphold the values in everyday work and actions. At higher levels take long-term view and share with others the vision and the organization path ahead. Collaboration & Teamwork: Provide direction and leadership to help teams achieve goals and operate cooperatively. Development (Personal & Others): Demonstrate curiosity for learning and perform activities to make the most of their skills and boost potential in self and others. Change & Innovation: Create a view of change as an opportunity and inspire others. Look for new ways to experiment with new ideas and approaches. Empowering & Motivating Others: The ability to create a positive environment and enable others to have ownership of their jobs and responsibilities. Managing Performance: At leadership levels set clear goals and expectations for excellence performance. Supervision: Yes Independent Judgement The degree of judgement is related to the compilation and/or presentation of simple information. Impact Errors The impact of errors of this position could affect essential activities of administrative, operational or business nature that have a considerable economic impact.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

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