Sales Appointment Setter

Job Description

Job Description

Comfort Windows & Doors is seeking a motivated, customer-focused professional to join our team as an Inbound Call Specialist . In this role, you’ll be the first point of contact for homeowners across Upstate New York who are considering our home improvement services. Your goal is to provide a positive first impression, answer questions about our products and services, and schedule appointments for our sales representatives.

Schedule: Monday–Thursday, 10:30 AM - 7:00 PM and Saturdays 8:30 AM - 2:30 PM. 

• Answer and manage a high volume of inbound calls from prospective customers.

• Understand customer needs and schedule free in-home or showroom appointments for product demonstrations.

• Accurately enter customer information into our system.

• Participate in ongoing training to stay up to date on Comfort’s products, promotions, and systems.

• Conduct occasional outbound follow-up calls from leads generated by advertisements, events, and home shows.

• Provide receptionist support as needed, including greeting walk-in customers, answering calls, and handling mail.

• Minimum of 2 years’ experience in inside sales and/or customer service (preferred).

• Strong phone presence with excellent communication and listening skills.

• Ability to thrive in a fast-paced environment while staying organized and detail-oriented.

• Proficient in Microsoft Word, Excel, and Outlook.

• Bilingual (Spanish/English) a plus.

• Competitive hourly pay.

• Comprehensive benefits package, medical, dental, and vision insurance.

• 401(k) with dollar-for-dollar match up to 4% .

• Free $10,000 life insurance policy.

• Generous paid holidays, vacation, and sick time.

• Career advancement opportunities with a trusted leader in home improvement.

Along with a competitive hourly pay rate, Comfort Windows & Doors offers a complete benefit package including health, dental, and vision coverage; 401K plan with a dollar-for-dollar company match up to 4%; a free $10K life insurance policy; generous number of paid holidays, vacation, and sick time; career advancement opportunities.