Intake Manager

Job Description

Job Description

Role: Intake Manager

Location: Charlotte, NC

Compensation: $70,000 – $80,000 / Annually (based on experience)

Bonus: Annual bonus opportunity beginning in 2027

Benefits: Comprehensive medical, dental, vision, PTO, 401(k), and additional employee benefits.

About the Opportunity

Addison Group is partnering with a rapidly growing pediatric healthcare organization to identify an experienced Intake Manager to lead a high-performing intake and utilization management team. This is a direct hire leadership opportunity for someone passionate about delivering an exceptional patient and family experience while driving operational excellence.

This position will oversee a team responsible for managing the patient intake process, insurance authorizations, and patient onboarding while partnering closely with Revenue Cycle leadership. The organization continues to expand, adding multiple new clinic locations each year, making this an exciting opportunity to join a growing leadership team.

Key Responsibilities

• Lead, coach, and develop a team of 6–8 Intake and Utilization Management professionals.
• Oversee daily intake operations, ensuring a seamless experience from referral through patient onboarding.
• Manage insurance prior authorizations and benefit verification processes for commercial and Medicaid payers.
• Monitor departmental productivity, quality metrics, and service levels while identifying opportunities for improvement.
• Collaborate with Revenue Cycle, Credentialing, Billing, and Clinical Operations to ensure efficient patient access.
• Support staff development through coaching, performance management, and ongoing training.
• Resolve escalated patient and family concerns with professionalism and empathy.
• Ensure compliance with payer requirements, organizational policies, and regulatory standards.
• Assist with workflow optimization as the organization continues to grow across multiple clinic locations.
• Foster a collaborative, positive team culture focused on exceptional customer service and patient care.

Qualifications

• Bachelor's degree required (or actively working toward completion).
• Previous leadership or supervisory experience within healthcare.
• 3+ years of experience in patient intake, prior authorizations, utilization management, patient access, or front-end revenue cycle.
• Experience in behavioral health, ABA therapy, or another specialty healthcare environment strongly preferred.
• Strong understanding of the patient lifecycle, insurance verification, and authorization processes.
• Excellent customer service and communication skills.
• Ability to lead, mentor, and develop a collaborative team.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with Medicaid and commercial insurance authorizations preferred.

Preferred Background

We're seeking candidates who have experience in specialty healthcare practices rather than large hospital systems. Ideal candidates will possess:

• Leadership experience managing or mentoring healthcare teams.
• Strong prior authorization and utilization management experience.
• Front-end revenue cycle knowledge.
• Behavioral health, ABA, pediatric, or other specialty practice experience.
• A collaborative leadership style with humility, accountability, and excellent interpersonal skills.

Schedule

• Monday – Friday
• 8:00 AM – 5:00 PM
• Work from home every Wednesday

If you're an experienced healthcare leader looking to join an organization making a meaningful impact on children and families while continuing to grow your career, we'd love to speak with you.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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