Customer Service Representative

Customer Service RepresentativePay: $21.50/hourSchedule: Monday-Friday, 9:30 AM - 6:00 PMLocation: On-siteAbout the RoleWe are seeking a customer-focused and detail-oriented Customer Service Representative to join our team. In this role, you will serve as a key point of contact for customers and business partners, providing exceptional service while helping resolve questions, concerns, and delivery-related issues. This position is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving, multitasking, and delivering a positive customer experience.Key ResponsibilitiesAssist customers and business partners via phone and emailRespond to customer inquiries and resolve issues in a professional and timely mannerHandle customer complaints calmly and effectivelyMonitor delivery routes and provide status updates as neededProcess delivery order changes and cancellationsScan and verify haul-away documentation and stampsDiagnose and troubleshoot customer concerns to determine appropriate solutionsMaintain accurate records and documentation related to customer interactionsQualificationsRequired:Experience using Microsoft Office programs, including Word, Excel, PowerPoint, and OutlookStrong communication and customer service skillsAbility to manage multiple tasks and priorities simultaneouslyExcellent organizational and problem-solving abilitiesPreferred:High school diploma or equivalentAt least 1 year of customer service experience, preferably in a call center, transportation, logistics, or service-driven environmentExperience resolving customer concerns and de-escalating challenging situationsAbility to perform effectively in a fast-paced environment while maintaining accuracy and professionalismJob Type & Location: This is a Contract to Hire position based out of West Fargo, ND.Pay and Benefits: The pay range for this position is $21.50 - $21.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Application Deadline: This position is anticipated to close on Nov 6, 2026.Workplace Type: This is a fully onsite position in West Fargo, ND.About AerotekAerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com.Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.