Senior OCM Specialist

Job Description

Job Description

Infomatics is partnered with a large retail company that is hiring a Senior OCM Specialist on a direct/FTE basis in Phoenix, AZ. Will need to be onsite when everyone returns to the office. All applicants must be willing & eligible to be hired directly on W2. No 3rd parties need apply.

The Principal Organizational Change Management (OCM) Specialist implements Organizational Change Management (OCM) discipline across the organization. Creates and facilitates OCM deliverables/activities to provide direct support for assigned major programs.

Essential Duties and Responsibilities:

• Supports and executes the overall OCM strategy and subsequent plan(s) for assigned major programs; ensures full coordination with project plan clearly defining dependencies, risks, and critical paths
• Identifies programmatic success metrics; facilitates success-based change progress of projects
• Proactively identifies upcoming organizational changes that come with strategy realization, including the organizational alignment, stakeholder management and change management strategies which may be necessitated
• Facilitates the on time, on budget, and exceptionally quality of support of Enterprise projects, programmatic efforts and OCM initiatives.
• Leads the analysis, design and implementation of programs for organizational change management, including leadership alignment, organizational readiness, business processes, and training deliverables
• Coaches stakeholders to effectively increase their ability to manage change within their areas; increases visibility to risks and results
• Escalates and aligns the potential impact of change in the people, process, and technology areas of the organization with programmatic and strategic efforts
• Manages change activities, ensures quality, timeliness, and completeness all team deliverables
• Consults on proactive efforts to stimulate culture of problem identification and solving via OCM discipline; coaches key stakeholders and decision makers
• Designs and develops stakeholder analysis, action plans and support materials
• Oversees the translation of insights from broad-based survey data and communication feedback loop(s) drive continuous improvement in organizational change activities and optimize adoption efforts
• Facilitates team interaction, enabling the Company to fast-track mobilization of employees into productive teams
• Provides best practice guidance/support for prioritized OCM needs to ensure successful delivery of business results as it relates to the high-level goals established within the organization
• Stays current on the latest industry technologies, trends, and communication strategies
• Assists employees, vendors, or other customers by answering questions related to OCM processes, procedures, and Communication services.

Background and Experience Required

• This position requires a minimum of 5 years of experience with Organizational Change Management.
• Change navigation experience for at least 1 large scale change initiatives is necessary.
• Experience supporting creation and roll out of organization tool kit/discipline is required.
• Proven ability lead change management activities in accordance to defined process and Company OCM methodology is necessary.
• Proven project management, problem solving, people persuasion, negotiation and crisis management skills are imperative. Proven experience providing OCM Leadership for large scale multi-site organizations is necessary.
• Corporate training and education experience and retail business acumen is preferred.
• Experience successfully collaborating across key training, communication, and change management teams to meet established OCM goals is crucial.
• Strong ability to facilitate discussions and negotiate mutually beneficial solutions is vital.
• Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate technical ideas to a non-technical audience both verbally and in writing is necessary.
• Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals, and strategy is necessary.
• Advanced skills with Microsoft office, including skills with Word, Excel, Project, Visio, and PowerPoint are necessary.
• Proven collaboration, facilitation and negotiation skills are required. Proven ability to provide and recommend innovative ideas with the skill to align projects and Company strategy is vital.
• Proven ability to multi-task and work successfully within strict deadlines while motivating others is necessary.
• Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
• In addition, troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are needed.
• Proven customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is crucial.
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

Educational Requirements:

This position requires Bachelor's Degree in Organizational Change Management, Behavioral Economics, Communication, Organizational Psychology or related field or equivalent work experience. Master’s degree is preferred.