Department Coordinator

Ordering Coordinator - On-site

Genesis10 is currently seeking an Ordering Coordinator - On-site for a contract-to-hire opportunity with a Leading Technology Company located in Columbus, OH. Compensation: $20.00 per hour, W2

Overview: The Ordering Coordinator is responsible for submitting, processing, and completing various wireless device and service orders across multiple web- and email-based platforms while adhering to service level agreements (SLAs). Working as part of the Ordering Team, this role manages several primary clients and requires a high level of attentiveness, adaptability, and effective communication through various channels. This position may require obtaining various security clearance levels and completing additional tasks as assigned.

Key Responsibilities:

• Monitor incoming requests for mobile devices, equipment, and related services
• Interpret customer requests and submit equipment or service orders to vendors
• Utilize company-specific databases to accurately document and track order information
• Perform daily follow-up on existing orders to ensure requests are completed accurately and in a timely manner
• Apply critical thinking and available resources to proactively identify and resolve potential issues or delays
• Serve as a liaison between customers and vendors to resolve issues and address concerns
• Document each request and transaction from initiation through completion
• Manage equipment and service orders for multiple clients simultaneously
• Build and maintain strong relationships with federal and commercial clients
• Respond to customer inquiries regarding order status, shipping, and related services
• Prepare and provide weekly status reports to management on assigned work
• Assist with operational tasks to support the Logistics team and ensure smooth client operations
• Support the Shipping Department by identifying and processing orders
• Perform other related duties as assigned

Primary Requirements:

• High school diploma or equivalent required
• Associate degree preferred
• At least six (6) months of experience in wireless communications
• General knowledge of smartphone devices, mobile technologies, and wireless services
• Proficiency with Microsoft Office Suite and related business applications
• Excellent verbal and written communication skills
• Strong interpersonal, customer service, and technical support skills
• Excellent organizational skills with strong attention to detail, accuracy, and the ability to prioritize and manage multiple tasks
• Ability to work independently with minimal supervision

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.