Sales Manager

Job Description

Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Position Overview

The Sales Manager is responsible for generating group and event revenue for NOPSI Hotel New Orleans through proactive business development, strategic account management, and strong client relationship building. This role is accountable for driving group room nights, banquet revenue, and overall hotel profitability through aggressive prospecting, client engagement, and consistent follow up.

The Sales Manager is expected to operate as a business generator, actively pursuing new opportunities, maintaining a strong sales pipeline, and representing the hotel in the local and national marketplace.

This position is classified as an Overtime Eligible Manager (OEM) role.

Essential Responsibilities

Essential functions of the position include but are not limited to:

• Proactively solicit new group, meeting, and event business through prospecting, networking, referrals, and strategic outreach.

• Develop and maintain targeted account lists and action plans to penetrate key market segments and drive incremental revenue.

• Achieve or exceed established revenue goals for group room nights, banquet revenue, and total group contribution.

• Conduct outside sales calls locally and regionally to generate new business opportunities and strengthen client relationships.

• Represent the hotel at tradeshows, industry events, networking functions, and client events to increase brand visibility and secure new business.

• Respond to all sales inquiries on the day of receipt with a goal of responding within four hours whenever possible.

• Prepare customized proposals, contracts, and presentations that effectively communicate the value and experience of the hotel.

• Conduct professional and engaging hotel site tours that showcase the property’s guestrooms, meeting space, and dining outlets.

• Maintain consistent communication with clients throughout the sales cycle to ensure a seamless transition from contract to event execution.

• Collaborate closely with the Events, Banquets, Revenue Management, and Operations teams to ensure successful execution of contracted programs.

• Maintain accurate and up to date client records, opportunities, and activity tracking within the hotel’s CRM and sales systems.

• Monitor the competitive landscape and adjust sales strategies to maximize market share and profitability.

• Attend client meetings, networking functions, and hotel hosted events, including evenings and weekends when required to support business development.

• Participate in weekly sales meetings, revenue strategy discussions, and pipeline reviews.

• Travel to off site client meetings, tradeshows, and training programs as scheduled.

Sales Activity Expectations

To ensure a proactive and results driven sales culture, the Sales Manager is expected to maintain strong activity levels including:

• Consistent proactive prospecting and outreach to new and existing accounts
• Regular outside sales calls within the local and regional market
• Hosting and conducting property site tours for prospective clients
• Participation in industry networking events and sales missions
• Maintaining an active and qualified sales pipeline

Performance will be measured by revenue production, client engagement, and overall contribution to hotel sales objectives.

Minimum Qualifications

• Minimum of 2 years of hotel sales experience or related hospitality sales experience.

• Demonstrated ability to generate new business and maintain strong client relationships.

• Working knowledge of hotel group sales, meetings, and events.

Preferred Qualifications

• Experience working within a luxury, lifestyle, or independent hotel environment.

• Familiarity with hotel sales and operations systems such as Delphi, Opera, Sertifi, or similar platforms.

• Strong negotiation, presentation, and closing skills.

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Self motivated with the ability to manage multiple priorities in a fast paced environment.

Physical Requirements

• Ability to stand and walk during site tours, client meetings, and hotel events.

• Ability to travel locally for outside sales calls and industry events.

• Ability to work occasional evenings and weekends to support client functions and networking opportunities.