Install Project Coordinator

Job Description

Job Description

We are looking for an organized, customer-focused Install Project Coordinator to support our operations team in Nashville, TN!

This role is primarily responsible for coordinating installation projects and maintaining communication with customers throughout the process. From initial scheduling and project updates to addressing questions and resolving scheduling changes, the Install Project Coordinator helps ensure a smooth experience for both customers and our internal teams.

The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Strong communication, organization, and problem-solving skills are essential, along with the ability to adapt as project needs change.

Key Responsibilities

• Coordinate installation projects by communicating with customers proactively and responding to incoming questions, requests, and scheduling needs.

• Manage installation scheduling and coordinate timelines between customers, technicians, and internal teams.

• Provide customers with project updates, confirm appointments, and communicate changes or delays as needed.

• Address scheduling conflicts, customer concerns, and other project-related issues to help keep installations on track.

• Coordinate the dispatch of installation and preventative maintenance technicians.

• Answer incoming calls, respond to emails, and provide general customer support.

• Maintain accurate project records, scheduling information, and documentation using Google Workspace (Sheets and Docs).

• Provide general administrative and operational support to the installation and preventative maintenance teams as needed.

Required Skills & Qualifications

Experience:

• At least 2 years of customer service experience.

• At least 1 year of experience using Google Workspace (Sheets and Docs).

• Strong organizational skills with the ability to manage multiple projects, schedules, and priorities simultaneously.

Other Requirements:

• Excellent written and verbal communication skills.

• Strong attention to detail and follow-through.

• Ability to anticipate needs, take initiative, and resolve issues in a timely manner.

• Ability to work well under pressure and adapt to changing priorities.

• Ability to type 50–60 WPM.

• Reliable transportation and consistent attendance for an on-site, Monday–Friday schedule.

Preferred Qualifications

• At least 1 year of dispatching or scheduling experience.

• Previous experience coordinating projects, service appointments, or customer installations.

Work Location

This is an on-site position at our Nashville, TN office.

About TFG

Total Foodservice Group (TFGroup LLC) is a team of dedicated industry professionals focused on providing top-tier customer service to companies in the foodservice sector. Guided by our core values—People First. Forward Thinking. Whatever It Takes.—we offer high-quality foodservice solutions while fostering a company culture centered around excellence and teamwork.

If you're an organized, customer-focused professional who enjoys coordinating moving parts, solving problems, and keeping projects on track, we encourage you to apply!

Benefits

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Referral program

• Retirement plan

• Vision insurance

Work Location: In person

TFG is proud to be an Equal Opportunity Employer.

8:00 am to 4:30 pm
40 hours per week