Marketing Success Manager

At Madwire, our mission is to help small businesses grow and their local communities glow. Marketing Success Managers are a big part of how we do that. As an MSM, you'll partner with 30–50 small business owners and manage their marketing on our Marketing 360® platform. You won't have to find clients yourself, because our sales team brings them to us. Your job is to help those businesses succeed so they stay with us for the long haul. You'll meet with your clients regularly to share results, talk through strategy, and get to know their businesses well enough to advise them on what comes next. Sometimes that means recommending new services, so people who enjoy consulting and selling tend to do well here. Success in this role is measured by client retention and account growth. What You'll Do Build and manage marketing strategies across paid search, social, SEO/AIO, websites, and more Meet with business owners to review progress, present strategy, and understand their goals Recommend services that will help each client grow Work with our designers and ad specialists to bring your strategies to life Use AI tools to work faster and smarter day to day What It Takes This is a challenging yet rewarding role. It moves fast, and no two days look the same. You'll balance dozens of clients, shifting priorities, and a steep learning curve, especially early on. Your clients are small businesses and local entrepreneurs across the U.S., and many of them work with tight marketing budgets. Part of the job is getting the most out of every dollar and helping owners understand what's realistic for their budget. Digital marketing also involves a lot of testing, and not every campaign works the first time. The MSMs who succeed treat those moments as data, not defeat. They stay calm in tough client conversations and keep moving forward. If you like solving problems, learning something new every week, and owning your results, you'll feel right at home here. And you won't be doing it alone: you'll have coaching, training, and a team behind you. What You'll Bring Customer-facing experience in a fast-paced environment Comfort building relationships and having honest conversations with customers Strong tech skills and curiosity about new tools, including AI The ability to learn quickly and work independently Self-motivation and a strong work ethic Marketing, agency, or business experience is a big plus, since you'll be advising business owners. It isn't required, though. We provide extensive training, and we care a lot about attitude and effort. Training New MSMs are trainees for 2–3 months and start working on real accounts as early as their first month. You'll train in the office alongside experienced MSMs, shadowing live calls and getting coaching as you go. If you have direct industry experience, you may move through training faster. Compensation The role pays a $30,000 base salary plus a commission guarantee, so total pay is at least $50,000 a year starting on day one. Beyond that, commission is uncapped and grows with your book of business. There are also bonuses for strong retention and upselling. Our highest-performing MSMs earn six figures. Growth MSMs build real leadership skills by managing client relationships, coordinating internal teams, and owning results. Many of our leaders started in this role. Fort Collins, CO · In-office · Monday–Friday, 7am–4pm MST At Madwire, our mission is to help small businesses grow and their local communities glow. Marketing Success Managers are a big part of how we do that. As an MSM, you'll partner with 30–50 small business owners and manage their marketing on our Marketing 360® platform. You won't have to find clients yourself, because our sales team brings them to us. Your job is to help those businesses succeed so they stay with us for the long haul. You'll meet with your clients regularly to share results, talk through strategy, and get to know their businesses well enough to advise them on what comes next. Sometimes that means recommending new services, so people who enjoy consulting and selling tend to do well here. Success in this role is measured by client retention and account growth. What You'll Do Build and manage marketing strategies across paid search, social, SEO/AIO, websites, and more Meet with business owners to review progress, present strategy, and understand their goals Recommend services that will help each client grow Work with our designers and ad specialists to bring your strategies to life Use AI tools to work faster and smarter day to day What It Takes This is a challenging yet rewarding role. It moves fast, and no two days look the same. You'll balance dozens of clients, shifting priorities, and a steep learning curve, especially early on. Your clients are small businesses and local entrepreneurs across the U.S., and many of them work with tight marketing budgets. Part of the job is getting the most out of every dollar and helping owners understand what's realistic for their budget. Digital marketing also involves a lot of testing, and not every campaign works the first time. The MSMs who succeed treat those moments as data, not defeat. They stay calm in tough client conversations and keep moving forward. If you like solving problems, learning something new every week, and owning your results, you'll feel right at home here. And you won't be doing it alone: you'll have coaching, training, and a team behind you. What You'll Bring Customer-facing experience in a fast-paced environment Comfort building relationships and having honest conversations with customers Strong tech skills and curiosity about new tools, including AI The ability to learn quickly and work independently Self-motivation and a strong work ethic Marketing, agency, or business experience is a big plus, since you'll be advising business owners. It isn't required, though. We provide extensive training, and we care a lot about attitude and effort. Training New MSMs are trainees for 2–3 months and start working on real accounts as early as their first month. You'll train in the office alongside experienced MSMs, shadowing live calls and getting coaching as you go. If you have direct industry experience, you may move through training faster. Compensation The role pays a $30,000 base salary plus a commission guarantee, so total pay is at least $50,000 a year starting on day one. Beyond that, commission is uncapped and grows with your book of business. There are also bonuses for strong retention and upselling. Our highest-performing MSMs earn six figures. Growth MSMs build real leadership skills by managing client relationships, coordinating internal teams, and owning results. Many of our leaders started in this role. Why Madwire? At Madwire, we believe that when small businesses grow, their local communities glow. We provide the technology and the talent to help entrepreneurs compete in a digital world. As a Marketing Success Manager, you are the bridge between our proprietary Marketing 360 technology and the small business owners who rely on it to grow. You aren't just managing accounts; you are a digital marketing strategist helping businesses make their first sale, hire their first employee, and scale their dreams. Our office is located in Fort Collins, CO. This is an in‑office position where you'll be working in a fast-paced and highly collaborative environment. Who We Are: Madwire is a world class digital marketing company that focuses on growing small to medium‑sized businesses across the United States through a single, powerful platform. Marketing360 is our powerful all‑in‑one software, backed by professional marketing talent from the Madwire team We are a collaborative group, and everyone has some kind of talent that fits into our greater puzzle. We believe that consistently operating as a team empowers us to leverage our collective strengths to achieve our mission of “Making a Difference.” This is a fast‑paced environment focused on staying ahead of the game in order to bring the best possible strategies and technology to our customers. We invest heavily into the personal and professional development of our team members because we know that Making a Difference goes beyond our customer base and starts within our peers. Employee Health Benefits Healthcare coverage is available through UMR. Ancillary coverage options provided by Guardian for accident, life, critical illness, long term disability, and hospital indemnity. Madwire also has ancillary coverage options provided by Metlife for vision and dental. Additionally, Madwire provides employer paid life through Guardian for Colorado employees and employer paid life and short term disability for Non-Colorado employees. Eligibility to enter Madwire’s plan is effective on your first day of employment. 401(k) Madwire offers a 401k plan through Nationwide. Eligibility to enter the plan is first of the month following 60 days of employment. Madwire will match 50% of employee contributions up to 6% effective after one year of employment. Paid Time Off Madwire offers unlimited vacation, with eligibility beginning 90 days after employment. In addition to vacation, employees are eligible immediately upon hire for 5 paid sick days and 10 paid holidays per year. How are the teams structured? Marketing Success Manager teams are led by a Lead Marketing Success Manager, who reports to the Director of Marketing over their team. We Don’t Discriminate Madwire is an equal opportunity employer and complies with all applicable federal, state and local fair employment practice laws. Madwire strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Madwire employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment. Madwire complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Madwire will reasonably accommodate qualified individuals with a disability, if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr