Nutrition Services Liaison

Nutrition Services Liaison

The Nutrition Services Liaison (NSL) is a member of the Food & Nutrition Services team responsible for performing various integral activities and assisting the inpatient clinical teams in meeting the patient's meal service needs. The NSL is the primary connection between assigned inpatient units and the Food & Nutrition Services department. The NSL assists with the overall coordination of patient meal service, performs meal satisfaction rounding and promotes and maintains a high-level customer service experience for all patients and visitors on assigned units.

Certifications: ANSI Accredited Food Handler Training within 30 days

Work Experience: Customer service

Responsibilities:

Answers patient inquiries about menus, diet restrictions, and meal preparation.

Acts as a patient advocate, addressing concerns and escalating issues as needed.

Communicates effectively with staff and patients, maintaining open communication and resolving customer service issues.

Maintains floor nourishment center food inventory, delivers nutrition supplies to units, and performs other duties as assigned.

Assists patients with meal ordering process utilizing nutrition software.

Assists with delivery and collection of patient meal trays.

Documents meal consumption appropriately.

Performs meal satisfaction rounds with patients.

Utilizes tray assessments to ensure accuracy, presentation and production standards are met.

Assists in the development of coordinating interventions and corrective actions to meet the needs of the patients and families.

Acts as the direct link between clinical units and the Food & Nutrition department.

Deliver patient meal trays. Inventory and stock patient nourishment centers. Perform patient satisfaction meal rounds. Document meal consumption.