Service Advisor - J. Allen Toyota

Job Description

Job Description

J. Allen Automotive – Experienced Service Advisor | $2,500/Month Base + Commission

Proven Service Advisor? Love the pace of a busy drive? This is your seat.

A great Service Advisor is the reason customers come back. You’re the first face they see when they pull in and the last one they talk to before they drive away. In between, you’re translating “it’s making a clunking noise” into a clear plan for the tech, a clear explanation for the customer, and a smooth, stress-free visit for everyone.

If you’ve already got advisor experience under your belt, love solving problems and building relationships, and stay cool when the phones are ringing and the drive is full, we’d love to meet you.

Why Advisors Choose J. Allen

• Your effort, your earnings. $2,500/month base pay plus commission, and top performers earn top pay. If you’re driven, there’s no ceiling on what you can make.
• Honesty sells here. We don’t do pressure tactics. We recommend what the customer actually needs, and that’s how we earn trust and repeat business.
• A team that has your back. Work alongside skilled technicians and a Service Manager who supports you when things get tricky.
• Room to grow. Paid training, factory certification opportunities, and real career paths for advisors who want to keep moving up.

What You’ll Be Doing

• Welcoming every customer with a friendly, professional attitude
• Listening to customer concerns and clearly communicating repair needs to technicians
• Making honest repair and maintenance recommendations
• Preparing accurate estimates and explaining services in plain language
• Keeping customers updated throughout the repair process
• Managing extended warranty claims when applicable
• Reviewing completed repairs for quality and accuracy
• Walking customers through the completed work when their vehicle is ready
• Handling questions and concerns with professionalism, and partnering with the Service Manager to resolve any issues
• Helping keep our Customer Satisfaction Index (CSI) scores outstanding
• Following dealership policies and procedures while delivering a great experience

What We’re Looking For

• Proven experience as a Service Advisor at an automotive dealership or service center
• Outstanding customer service and communication skills
• Strong organizational and multitasking abilities
• The ability to stay calm and positive in a fast-paced environment
• A team-first mindset and a commitment to honesty

Benefits

• Medical, Dental, Vision, and Supplemental insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid training and factory certification opportunities

About J. Allen Automotive

Our mission is to enrich the lives of our associates and customers while making a positive impact in the communities we serve. We believe our people are our greatest asset, and we’re committed to giving you the opportunity to grow, succeed, and build a career, not just a job.

$2,500/month base plus commission. Uncapped earning potential. A team built on integrity. If you’re an experienced advisor ready for your next move, apply today.