Strategic Process Leader for Bank Voice Servicing (Hybrid)
Capital One
Capital One is seeking a Manager, Process Manager - Bank Voice Servicing (Hybrid) to lead strategic initiatives across operations, product and tech. You will guide a team focused on improving handling of complex digital call types, issue triage, and readiness for large Retail Bank initiatives. You will influence senior leaders, build relationships, and deliver results through effective communication and transformational storytelling while ensuring risk is mitigated and milestones are met. #J-18808-Ljbffr Capital One
- ...to own and advance strategic fraud risk... ...customers and the bank from evolving fraud... ...stakeholders and senior leaders to build alignment... ...a large financial services organization.Demonstrated... ...travel as needed.Hybrid role with a... ...with the recruitment process.Applicants with...SuggestedFull timeWork experience placementWork at officeVisa sponsorship3 days per week
- Citi’s US Consumer Cards business is seeking a Senior Vice President, Network Benefits & Loyalty Lead to maximize strategic and financial value from Citi’s relationships with Mastercard and Visa. This role sits at the intersection of commercial negotiation, product co-creation...Suggested
- M&T Bank Corporation in Wilmington, Delaware seeks a Business Risk Team Lead... ...environment across Institutional Services. You will partner with business leaders to identify risks, design... ...or consulting, with ability to map processes, challenge documentation, and drive...Suggested
$139k - $239k
...growth of Business Banking secured lending... ...Business Banking leaders to drive product strategy... ...will: Lead the strategic direction, vision,... ...origination, servicing, and ongoing account... ...planning, process management, change... ...Expectations: Hybrid work schedule Up...SuggestedFull timeWork experience placement$98.5k - $164.1k
...environment across Institutional Services by partnering directly with business leaders to identify risks, enhance processes, and design sustainable... ...controls that support the Bank's risk management... ...effectively assess risk and provide strategic guidance Lead multiple initiatives...SuggestedWork experience placementLocal area- ...Center of Excellence (CoE) Leader is a highly strategic role responsible for... ...monitor force‑placed insurance processes, ensuring coverage is applied... ...auto finance/auto‑secured servicing spanning repossession,... ...: Wilmington, DE. Role is hybrid eligibleOneMain Holdings,...Full time
- Team Leader, Global Resource & Vendor ManagementGlobal... ...is seeking a highly strategic and operationally driven... ...network across multiple service lines.Enforce vendor performance... ...and influencing skills.Process improvement and problem... ...allow, CSC offers hybrid or remote work...Local areaRemote workWorldwideMonday to Friday
- Talent Leader- Learning and DevelopmentWilmington,... ...Business Unit / Shared Services to shape and deliver the... ...inform L&DUse tools, processes, data, analytics, and... ...satisfaction with L&D as a strategic partner, not just a... ...allow, CSC offers hybrid or remote work schedules...Local areaRemote workWorldwideMonday to Friday
- ...business impact in financial services, we are looking for people... ...technical operations and processes.Establishes reuse-first AI... ...new trends, and deliver strategic and tactical solutions efficiently... ...years and today we are a leader in investment banking, consumer and small...For contractorsWork experience placement
- Western Pest Services in Wilmington, DE is seeking a Branch Operations Manager to lead our local team and drive P&L, revenue, and operations... ...service to homeowners and businesses while guiding strategic planning and growth. The role emphasizes building strong teams...Local area
- ...CLS Finance Analytics team seeks a Senior Financial Analyst - Strategic Modeling & Analytics to act as the quantitative architect behind... ...business unit. You will engage with GMs, FBPs, and cross-functional leaders to deliver actionable insights, lead budgeting/forecasting...
- Talent Leader - Learning and Development Wilmington, Delaware Hybrid Work Model (3 days onsite / 2 days remotely... ...Unit / Shared Services to shape and deliver the... ...countries, combining strategic foresight with facilitation... ...L&D Use tools, processes, data, analytics, and...Remote workMonday to Friday
$139.66k - $160.55k
...United States and 1 more (Hybrid) Job Description... ...implement standardized processes, governance, and reporting... ...for complex cases, service risks, and stakeholder... ...with regional business leaders, relationship managers... ...administration, or banking Proven experience leading...Full timeLocal areaRemote workWorldwideMonday to Friday$125k
Grand Bank for Savings, FSB in Wilmington, DE seeks an experienced Fair & Responsible Banking Officer to own the program and drive growth... ...starts at $125,000/year with comprehensive benefits and a hybrid schedule. The role requires 7+ years in fair banking compliance...$130k - $150k
Location United States (Hybrid role) Position BIM Team Manager Role Description Arcadis... ...’s needs, as part of our BIM Management Service offerings. You will be involved in... ...systems. Establish model coordination processes across projects: scheduled clash detection...Full timePart timeFor contractors$123.88k - $201.29k
...professionals / specialists Strategic advisor to leadership... ...area Ability to process and handle confidential... ...to stakeholders and/or leaders are consistent, appropriate... ...impacts to the Bank Assesses / identifies... ...environment that promotes service to the business, quality...Full timeWork experience placementWork at officeLocal areaWork from homeFlexible hours- ...reporting. You will ensure accuracy, integrity, and scalability of processes, systems, and controls while partnering with the CFO and senior leaders. The role combines hands-on accounting leadership with strategic business partnering, directing the close, financial reporting...
- ...opportunities to streamline and scale analytical processes Serve as a strategic advisor to cross-functional partners,... ...US Chase is a leading financial services firm, helping nearly half of America'... ...The Team Our Consumer & Community Banking division serves our Chase customers...
- ...quality and professionalism in service delivery. You will drive... ...improvement through process, tooling, and automation.... ...business terms for senior leaders and inform strategic decisions. Preferred... ...are a leader in investment banking, consumer and small business...
$123.2k - $274.56k
...implements integrated, multi-channel, strategic marketing plans for one or... .... Serves as SME and thought leader to deliver recommendations... ..., risk, financial, and process commitments. Establishes the... ...experience (including military service) may be considered. Education...Temporary workWork experience placementWork at office- About the RoleThe Multi-Office Leader, known internally as an Area... ...for consultative service, operational execution, team... ...hands-on leader, you’ll balance strategic oversight with in-office presence... ...adoption of new client experience processes, tools, and behaviors while visibly...Work experience placementSeasonal workWork at officeNight shiftAfternoon shift
- ...Discovery, CMDB, CSDM, Service Mapping, Event... ...things you will be doing: Strategic Planning: Develop and... ...standards, peer-review processes, and governance policies... ...complex, multi-cloud or hybrid environments.Proven... ...acquisition, our hiring leaders, employees, or through...Local areaRemote workWorldwide
- ...Senior Associate in Consumer Community Banking Digital Portfolio Management team, you will... ...group discussions, decision-making processes, and collaborative activities to build continuous... ...standards. Chase is a leading financial services firm, helping nearly half of America’s...Shift work
- ...consolidation platforms and the day-to-day processes that keep Finance moving. This role is... ...within Consumer & Community Banking Finance, you will be accountable for the... ..., Cognos, Microsoft SQL Server Analysis Services).Familiarity with BI/analytics platforms...
- ...reporting through practical automation and process improvement. This is an opportunity to... ...within the Consumer and Community Banking Chief Data Office, you will support governance... ...(s)Chase is a leading financial services firm, helping nearly half of America’s households...Work at office
- ...Full Time - 40 hours per week | Job Level: T5 | Work Preference: Hybrid | Job Code: 245097 Job Description: Position Overview Help shape a scalable self-service operating model by analyzing current processes, learning a proprietary platform, documenting end-to-end...Full time
- ...Regulatory Analyst - Emergency Medicine Service Line -Wilmington & Union Hospitals... ...experienced nursing professional to serve as a strategic clinical leader supporting our Emergency Medicine... ..., Root Cause Analyses (RCAs), CANDOR processes, and risk reduction strategies....
- ...Qnity , we're more than a global leader in materials and solutions... ...framework and assignment process, ensuring classifications use... ...commercial representative for strategic customer reporting and insight... ...setting data quality standards and service levels, and standing up...
- .... This role ensures data-driven quality improvement and adherence to safety and regulatory standards across the health system. The hybrid role requires in-person work at NCHDE and NCHFL with travel between hospitals and other Nemours locations. #J-18808-Ljbffr The Nemours...
- Western Pest Services is seeking a Branch Manager in Wilmington, DE. As an operational leader, you will oversee branch management, including P & L and operations. Candidates should have a Bachelor’s degree and 5+ years in operational responsibility, with a strong emphasis...
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