Department Manager/Area Supervisor

Job Description

Job Description

Our values start with our people. Join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve the hard problems and find the right solution.
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide. With 2022 revenues of $18.7 billion, we are a Fortune 500 company that is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Come see what’s in store:

General Purpose:
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates, and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.

Essential Functions:
General Operating Requirements:

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local, and Federal regulations.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Organizational Development:

• Assists in recruiting, hiring, training, and developing non-exempt Associates.
• Ensures compliance of Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.

Expense Control:

• Assists in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintaining a Safe & Secure Environment:

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Ensures all Associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Assists in the facilitation of monthly safety meetings.

Customer Service:

• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Personal and Store Brand:

• Represents and supports the Company brand at all times.
• Maintains and models a professional appearance in accordance with the Company Dress Code. 
• Reinforces the Company Dress Code at all times.
• Manages Store to ensure a clean, neat, easy-to-shop environment.
• Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross Associates.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.

Merchandise Processing and In-Store Marketing:

• Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practices.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Loss Prevention:

• Assists with training Associates on Loss Prevention awareness and Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash, credit card information, and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.
• Assists in leading the annual inventory process, including preparation and execution of inventory guidelines.
• Monitors mark-out-of-stock policy to ensure proper administration.
• Ensures the Public View Monitor (PVM) system is maintained properly.

Competencies:

• Manages Work Processes.
• Business Acumen.
• Plans, Aligns & Prioritizes.
• Builds Talent.
• Collaborates.
• Leading by Example.
• Communicates Effectively.
• Ensures Accountability & Execution.

Qualifications and Special Skills Required:

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate, and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA:

• Ability to use all Store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.

Supervisory Responsibilities:

• Direct supervision of all non-exempt Associates.