Customer Service Representative

About Company:

About us

Since 1919, we at Forbo Movement Systems have been the specialists for high-quality conveyor and processing belts, versatile plastic modular belts, homogeneous conveyor belts, efficient power transmission belts and precise timing and flat belts. Our innovative solutions for production, material flow and logistics contribute significantly to the competitiveness of our customers. In addition to our focus on quality and innovation, we consistently focus on sustainability. Through continuous improvements, we also support the sustainability efforts of our customers.

Job description

Seeking a highly motivated, outgoing and enthusiastic Inside Sales Support/ Customer Service Representative committed to exceed the expectations of both external and internal customers by being highly responsive, proactive, and a problem solver. This position develops close working relationships with customers by building trust, adding value though efficiency, accuracy and becoming an asset for their growth and profitability. This position takes incoming phone calls, is responsible for quoting, processing customer orders, return request, technical support and resolution of conflicts or customer dissatisfaction with service and products.

Key Responsibilities and Expectations:

• Receiving customer orders and accurately processing them in our ERP System (SAP)
• Rigorously follow the system of checks and balances to uncover and correct order entry errors before they negatively impact our business or that of our clients
• Respond to customer inquiries for order status, order adjustments, samples, lead times, etc.
• Be the primary back up for sales representatives
• Collaborate with and support teammates within the sales support center, outside sales, production, planning, accounting, logistics, I.T., etc. to meet customer needs while optimizing company assets and capabilities
• Discover and present opportunities to continuously improve our company and for us to become a more valued partner to our clients
• Technical capacity with basic math skills

Qualifications:

• +2 years of customer service experience in a manufacturing environment
• SAP experience required
• Strong written and oral communication skills
• Excellent interpersonal and organizational skills.
• Math skills with the knowledge of metrics
• Ability to set priorities, work with minimum supervision, and handle numerous activities simultaneously, across a broad number of divisions
• Ability to work in a fast-paced, high pressure technical environment
• Embraces problems and challenges as opportunities to impress clients and differentiate themselves and our company from the competition
• Proficient in MS Office Applications: Outlook, Excel, Word, PowerPoint

Hybrid Schedule