Licensed Personal Lines Customer Service Representative | Hybrid

$45k - $55k

Peninsula Insurance Services

Job Description

Looking for a client service role where you can use your insurance experience to genuinely help people?

At Peninsula Insurance, you'll build relationships with clients, solve problems, explain coverage, and help people navigate their insurance with confidence.

We're looking for a licensed insurance professional who enjoys helping clients, solving problems, collaborating with teammates, and taking ownership of their work.

This is a relationship-focused service position where your primary focus is taking great care of our existing clients.

We offer a hybrid work environment because we're focused on finding great people, not where they sit. Training will include regular time in our Okemos office, with greater remote flexibility as you become comfortable with our systems, clients, and workflows.

Salary: $45,000-$55,000 per year based on experience, plus bonus opportunities tied to client retention.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Work from Home

Client Retention Bonus Opportunities

No Evenings or Weekends

Responsibilities

Answer client questions about their policies and coverage
Review policies and explain coverage options in plain language
Assist clients with policy changes and endorsements
Help retain existing clients by reviewing coverage and identifying solutions
Assist clients with billing questions and help them report and navigate claims
Communicate with insurance companies on behalf of our clients
Provide exceptional ongoing service to clients after their policies are written
Build lasting client relationships through proactive, thoughtful communication
Document client conversations and policy activity accurately
Take ownership of client issues and follow through until they are resolved

Requirements

Active Michigan Property & Casualty license
1+ years of personal lines insurance experience
Excellent written and verbal communication skills
Strong attention to detail
Ability to prioritize multiple tasks and manage a busy workload
Professional, dependable, and team-oriented
Comfortable learning and using multiple technology systems
Someone who genuinely enjoys helping people and solving problems

Experience working in a captive insurance agency, such as State Farm, Allstate, Farmers, American Family, or a similar agency, is welcome.

Apply

Vacancy posted 14 days ago

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