Data Analyst 1- UHC COVE - Hybrid in MN

Join UnitedHealthcare

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

We're seeking a data-driven, business-minded analyst to join our team and help elevate members' and providers' experiences engaging with UnitedHealthcare through operational insights and strategic recommendations. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about turning data into action.

As part of our COVE team, you'll work in an in office, real time environment focused on elevating provider and operational experiences. The team monitors key trends and experience signals to help the business quickly detect opportunities to improve operations and remove friction. In this role, you'll support daily monitoring workflows, contribute to analytical projects, and build foundational skills in detection, escalation, and data storytelling.

This is a hybrid role requiring an average of four (4) in office days per week working from the Minnetonka, MN location.

Primary Responsibilities

• Analyze operational data, including consumer feedback, provider feedback, digital interactions, and performance metrics to identify opportunities for process improvement, cost optimization, and experience enhancement
• Monitor and interpret dashboards, reports, and KPIs to detect trends and potential friction points across consumer and provider contact journeys
• Collaborate with teams across Operations, Product, Claims, Sales, Enrollment, Implementation, and Provider Services to drive improvements and resolve experience issues
• Lead intake and discovery for ad hoc analysis requests, define scope, and deliver insights that inform strategic decisions
• Present findings to senior leadership through clear, compelling narratives and visualizations
• Track the impact of implemented recommendations and continuously refine approaches based on feedback and outcomes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 3+ years of experience in consumer-focused or healthcare-focused operations, business analysis, or data analysis
• Proficiency in Excel, including pivot tables, formulas, and data manipulation Intermediate PowerPoint skills with experience communicating recommendations
• Proven exceptional analytical and problem-solving skills with experience working with large, complex datasets
• Proven solid written and verbal communication skills with the ability to tailor messaging to various audiences
• Ability to be detail-oriented with a commitment to accuracy and quality
• Demonstrated ability to manage multiple priorities and respond to real-time business needs
• Reside in Minnesota and be able to work in the Minnetonka, MN office

Preferred Qualifications

• Experience analyzing multi-channel customer feedback data (e.g., voice, digital, survey) within healthcare, insurance, or other regulated industries
• Familiarity with data visualization tools (e.g., Power BI or equivalent)
• Advanced Excel skills, including cleansing and structuring large datasets

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $60,200 $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.