Customer Service Specialist

Customer Service Specialist Temp To Hire

Join a dynamic team as a Customer Service Specialist, where you'll play a pivotal role in ensuring exceptional customer experiences. Your primary responsibilities will include processing customer orders, coordinating product deliveries, quoting pricing and billing, and providing top-notch customer service. You'll be a key point of contact for both internal teams and external clients, handling inquiries via phone and email with efficiency and professionalism.

Responsibilities:

• Efficiently process customer orders and input relevant information into our computer system.
• Coordinate product delivery logistics to ensure timely and accurate shipments.
• Assist in sales efforts, resolve billing issues, and collaborate closely with various departments to optimize customer satisfaction
• Utilize your understanding of pricing formulation to support pricing coordination efforts.
• Deliver outstanding customer service experiences by promptly addressing client inquiries and concerns.
• Act as a liaison between our company and customers, facilitating communication and resolving issues as needed.
• Proactively identify opportunities to upsell or cross-sell products to customers.
• Administer standard ad allowances in accordance with established guidelines.
• Collaborate with internal teams to fulfill customer requests for special arrangements or products.
• Investigate and address billing complaints, authorizing adjustments within established parameters.
• Keep sales teams informed of any changes in customer ordering patterns.
• Ensure accuracy of invoices, issuing credits and corrections as necessary.
• Maintain organized records of orders, invoices, deliveries, and related documentation.
• Assist colleagues and other departments with order processing and customer inquiries as needed.
• Verify and confirm vendor orders through client web portals.
• Support weekly reporting and closing processes for sister companies.
• Participate in rotational on-call duties and handle weekend customer service functions as required.
• Verify and update information on web portals based on signed invoices.
• Contribute to the preparation and distribution of the Weekly Sales Volume Report.

Qualifications:

• 1+ years of administrative/office experience
• High school diploma
• Demonstrated flexibility with work schedule.
• Strong multitasking abilities, capable of managing routine tasks alongside incoming customer orders.
• Proficiency in Excel and intermediate to advanced 10-key skills.