Wrangler Customer Experience Associate

Customer Experience Associate

Join the Wrangler team and step into a legacy built on authenticity, grit, and purpose. Since 1947, Wrangler has pioneered iconic workwear and Western-inspired appareldesigned with durability, innovation, and real-world function at its core. From rodeo arenas to everyday life, our products are trusted by those who demand performance, comfort, and timeless style.

Today, Wrangler continues to evolve, blending its rich heritage with modern fits, fresh designs, and contemporary style that resonates with a new generation of customers. With legendary pieces like the 13MWZ jean at its core, the brand seamlessly connects tradition with what's next.

If you're passionate about delivering exceptional experiences and representing a brand that honors its roots while embracing the future, Wrangler is where you belong.

Position Summary

The Customer Experience Associate is the first impression of the storewelcoming every customer, supporting checkout, and ensuring the store runs smoothly so every guest has a positive and seamless experience. This role focuses on creating a friendly environment, delivering efficient service at the register, and maintaining store standards that support the overall customer journey. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Responsibilities

• Greet every customer as they enter the store and create a welcoming environment.
• Initiate conversations with all customers as they enter the store to create a welcoming environment, educating them on the history of Wrangler.
• Provide a positive, efficient checkout experience by accurately processing transactions and handling cash and payments.
• Answer basic customer questions and direct them to appropriate team members for product support as needed.
• Maintain awareness of the sales floor to ensure customers feel supported and acknowledged at all times.

• Ensure the front of store and checkout areas are clean, organized, and operating efficiently.
• Complete go-backs, restock merchandise, and support overall store recovery throughout the day.
• Perform light cleaning duties (e.g., tidying fitting rooms, wiping surfaces, organizing queue areas).
• Support opening and closing procedures as assigned, including register setup and closing tasks.
• Follow all company and store policies, processes, and procedures.
• React quickly to all customers and/or employee injuries and report them immediately to the manager on duty.
• Participates in Loss Prevention Audits, understands and complies with company loss prevention policies to minimize store shrink.

Position Competencies

• Bold Accountability: Demonstrate accountability and follow through on assigned responsibilities.
• Customer Centric Innovation: Passion for the brand and knowledge of the customer and products.
• Empowered Collaboration: Promote an environment that encourages feedback, belonging, participation, creativity, and learning by communicating best practices and ideas.
• Global Agility: Willingness to make changes as suggested by manager on duty to meet store goals and create a positive work environment.
• Strategic Foresight: Take initiative to work ahead, seeking guidance when appropriate.
• Purposeful Integrity: Respect the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Urgency for Impact: Acts quickly to support sales, loyalty enrollment, and service goals.

Position Requirements

• Must be a minimum of 18 years of age or older.
• Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
• This role requires a minimum availability of 12 hours per week including one weekend day. Additional availability a plus.

Essential Functions

• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Stand and move throughout the store during scheduled shifts.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Pay and Benefits

• Pay Range for this position is: $14-$18/hour
• 401(k) with company match
• Employee assistance program
• Employee discounts
• Flexible schedule
• Annual merit increase or bonus based on performance.

Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability