Client Care / Operations Manager

Job Description

Job Description

Benefits:

• Competitive salary
• 401(k) matching
• Bonus based on performance
• Training & development
• Opportunity for advancement

Job Summary:
This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care / Operations Manager will directly interface with clients and also recruit and onboard caregivers.

Client Care / Operations Manager responsibilities include:

• Manage day-to-day office and field operations to ensure quality assurance of services
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
• Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
• Scheduling of shifts by matching caregiver qualifications and availability to clients needs
• Recruit, interview and onboarding caregivers
• Supervise and coach caregivers and conduct performance appraisals
• Complete appropriate visit records on time and according to policy
• Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures

The ideal candidate will have:
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

• Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.
• CA registered Home Care Aide
• Successful management experience preferred
• Proficient skills in Microsoft Office and or Google Suite and scheduling software required (preferrably Wellsky)
• Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
• Must possess and maintain a Valid Drivers License and maintain adequate auto insurance
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning
• Prior experience at a Home Care agency is preferred