Security Dispatch

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Responsible for controlling access to, conducting physical inspections of and monitoring surveillance cameras located at, the facilities, which constitute. To ensure the safety and security of guests and employees and the protection of LHUO property and assets.


Essential Functions and Responsibilities

• Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
• Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
• Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
• Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
• Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
• Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
• Maintains signature lists of Management personnel authorized to sign package removal passes
• Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
• Prepares necessary maintenance requests for safety related maintenance requirements identified
• Monitors Fire Control Computers
• Documents all security related issues and assistance provided in appropriate Security reports
• Logs, stores, and returns lost and found items in accordance with hotel policies
• Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
• Monitors and ensures compliance to hotel key control policies by all employees
• Interacts with guests in a courteous and professional manner
• Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
• Completes all daily reports in accordance with the Safety Security Manual
• May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
• May assist in the collection/distribution of employee uniforms
• May assist in the distribution of employee paychecks
• May assist in obtaining materials from Storeroom areas during non-operating hours
• Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
• Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
• Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
• Monitors and operates radio communications equipment across multiple locations and channels
• Documents all incoming and outgoing communications using dispatch specific software
• Maintains clear communications and records between multiple sites and departments during an emergency response
• Assumes and prioritizes multiple tasks simultaneously
• Demonstrates a thorough understanding of CCTV monitoring systems at all locations and reports any interruptions in service
• Maintains communications equipment and understands basic troubleshooting instructions relating to dispatch specific software to prevent interruptions in service
• Proficient in the use of hotel service software
• Passes a Security department approved Dispatcher certification test
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Minimum one (1) year of experience in housekeeping, hotel operations, or related work experience is preferred.
• Experience with dispatching, scheduling, or team coordination.
• Organizational skills, problem-solving ability and multitasking.
• Strong computer skills and attention to detail required.
• Must have excellent guest service, interpersonal, and hospitality skills.
• Must be able to sit, stoop, bend and walk during entire shift.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.