Client Relationship Manager

Job Description

ZR Per Diem Services is a legal services company and industry leader in its space. We are seeking a Client Relationship Manager to serve as a key connection point between our clients, Sales, and Operations teams.

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This is a relationship-focused role for someone who enjoys working with clients, solving problems, understanding how a business operates, and identifying opportunities to strengthen client relationships.

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Important: While the company is remote, this role does require in-person sales and client meetings in NYC, Long Island, Westchester, and NJ. Must be available and willing to travel for work.

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What You’ll Do

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• Serve as a primary point of contact for client inquiries, concerns, and follow-up.
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• Help convert marketing-generated leads into client relationships.
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• Build strong client relationships through regular communication and thoughtful follow-through.
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• Work with Sales and Operations to resolve client issues
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• Identify account trends, including clients who are growing, disengaging, frustrated, or may benefit from additional services.
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• Support efforts to re-engage inactive or declining accounts.
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• Learn our business processes to ensure success in role
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• Maintain accurate client notes and follow-up activity in HubSpot.
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• Take ownership of issues and follow them through to resolution.
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What We’re Looking For

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We’re looking for someone who is relationship-oriented, curious, organized, and proactive . You should be comfortable picking up the phone, asking thoughtful questions, solving problems, and taking ownership.

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• Strong communication, judgment, problem-solving, and follow-through skills.
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• Experience in client relations, account management, customer success, professional services, sales support, operations, or a similar client-facing role preferred.
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• Experience with law firms or legal services is helpful, but not required.
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• Attorneys, JDs, or candidates with legal industry experience are preferred, but not required.
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• Tech-savvy and comfortable learning new systems.
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• Familiarity with HubSpot or another CRM , Google Workspace , and Slack is a plus.
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Why ZRPD?

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• Fully remote work
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• Flexible hours
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• Health insurance
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• 401(k) with company match
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• Unlimited PTO
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• Company wellness programming
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We value people who take ownership, care about clients, support their teammates, and want to be part of a growing company where they can make a meaningful impact.