Business Systems Analyst
Netpace
ServiceNow Business Analyst
Responsibilities: Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements. Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation. Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document. Act as POC for Service Catalog Requests, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements. Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met. Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests. Understand and encourage best practice implementation of ServiceNow to ensure supportability and scalability across the Enterprise. Accountability of a request from beginning to end including testing and customer demo as required.
Additional Required Skills: 1. Do you have experience with ServiceNow? 2. What would you consider as the key strengths of a business analyst? 3. Do you have experience with SDLC agile and what are the key phases?
Vacancy posted 2 days ago
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