Senior Technical Architect, Okta

Overview Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. We are offering career‑defining work and alignment on the mission. If you are too, let's talk. Company Description Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while providing strong security protection. The Okta service integrates directly with an organization's existing directories and identity systems, as well as 6,500+ applications. Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. To learn more about Okta, visit Job Purpose In this role, you will provide hands-on implementation and deployment services to our customers. We are seeking an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the primary goal of ensuring long-term customer success. You will engage with the full Customer Success team to ensure a smooth transition post-deployment to the support/maintenance phases and contribute to continuous improvement of delivery processes and methods. Duties and Responsibilities Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services. Gather, analyze, and document post-sales requirements. Communicate to customers and partners at the technical and/or functional level appropriate for the situation. Provide excellent design and deployment solutions resulting in exceptional customer satisfaction. Deliver high-quality service and leadership aligned with customer goals and requests. Manage project scope, schedule, status, and documentation. Mentor and train customers on the service. Act as a liaison between Customers and Product Management to drive product development. Lead interaction and collaboration with other Okta teams (Engineering, Support) to address escalated issues. Interact with management and other roles within the customer organization and Okta. Collaborate with the sales team on existing customers’ up-sell and cross-sell opportunities. Perform hands-on technical design, configuration, and troubleshooting of the Okta service. Shape and influence Okta's growth and scalability by designing new offerings and enhancing customer satisfaction. Manage multiple concurrent deployment projects. Apply knowledge of technologies and protocols to support identity federation and robust access control models (SAML 2.0, WS-Federation, OAuth, OpenID Connect). Apply knowledge of cloud architectures and complex enterprise on-premise IT landscapes while delivering customer service. Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers. Utilize knowledge of typical enterprise identity life cycle management processes and standards. Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations. May provide mentoring, guidance, and expertise to less experienced team members. Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking). Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement. Up to 50% travel to customer sites may be required. Minimum Required Knowledge, Skills, and Abilities 5-7 years experience as a technical consultant delivering solutions to external customers. Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation). Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc). Some knowledge of enterprise web technologies, security and cutting-edge infrastructures. Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.). Ability to work independently and multi-functionally supporting the development of client work you're doing. Knowledge of typical enterprise identity life cycle management processes and standards. Ability to multi-task and manage multiple customer engagements. Able and willing to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management. Experience in process improvement, decision-making, managing processes, planning, analyzing information and developing standards. Additional Requirements This position requires the ability to access federal environments and/or have access to protected federal data. The successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire. Must be available to work onsite at Fort Meade. Must have active Top Secret Clearance. Nice to Have Experience in designing and implementing security and identity management solutions to support critical systems and business programs. Experience in delivering Okta implementations for organizations. Mobile development experience preferred (iOS and Android). Education A Bachelor’s degree (or equivalent) in Computer Science, Information Technology or related discipline required. Equal Opportunity Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding, please use this form to request an accommodation. #J-18808-Ljbffr Okta