Remote Intake & Response Specialist

Coast Guard Mutual Assistance, Inc. is seeking an independent contractor to serve as the first contact for CG members, families, and CGMA Representatives. The Intake & Response Coordinator ensures inquiries are answered promptly, logged accurately, and routed to the right place.

The role includes phone and email responses, triage, logging in Salesforce, and basic case handling under supervision, with surge support as needed while maintaining strict confidentiality and response standards.