Systems Administrator II

Network Engineer / System Administrator – Level 2This Network Engineer / System Administrator – Level 2 role will focus on supporting numerous systems and collaborating with the various IT Operations Teams. Responsibilities include upgrading and improving operating environments, creating repair strategies, and helping to lead various infrastructure projects.Job Specific DutiesSupport cloud-based infrastructure in Microsoft Azure.Support On-Premise Server environmentAssist with supporting and troubleshooting various network infrastructure including firewalls, switches and wireless.Assist with small to medium network and cloud migrations.Support Microsoft Windows AD, DNS, Servers (on prem & Azure)Support Office 365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 applications including IntuneTroubleshoot and resolve issues related to Microsoft Azure and Office 365 environments.Serves as an escalation point for Level One Engineering Staff.Enter, manage, and update tickets within ticketing system.Record the problem symptoms, provide and document resolution for hardware and software helpdesk requests and support root cause analysis.Take ownership of escalated higher level support tickets, through resolution.Identifies, diagnoses, and resolves IT System problems.Assist where needed in complex Infrastructure upgrades and new system installations.Create and maintain comprehensive documentation for all implemented systems.Take initiative to become further educated in relevant systems administration, information technology, and emerging trends.Work Schedule: Monday through Friday and weekend or overnight hours as required.Travel: Up to 10% or as requiredMinimum Job Requirements8+ years' experience in a related field or an equivalent combination of education and experience.Experience supporting end user base of 500+ employees.Good knowledge of Azure Active Directory.Ability to lift and carry up to 50 pounds of equipment for short distances.Knowledge Skills, and AbilitiesExceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/infrastructure staff.Demonstrated ability to support data center hardware (compute and network).Excellent communication skills.Ability to diligently create and maintain clear and concise documentation.Strong interpersonal skills and ability to work well with others.Strong analytical, evaluative, and problem-solving abilities with ability to multitask.Excellent verbal & written communication skills.Knowledge of TCP/IP networking concepts and network structures.Ability to clearly relay technical data to non-technical individuals.Detail oriented with good follow-up and follow-through.Detailed knowledge in the following areas:Experience with Windows Server Deployment, Management, and TroubleshootingKnowledge of Windows and Active Directory components, including Active Directory users, groups, permissions, Organizational Units (OUs) and Group Policy Objects (GPO)Experience troubleshooting problems with complex implementations, including log review, service validation, and defect documentation.Experience troubleshooting complex network issues.