Patient Service Representative - Immediate Hiring / Multiple Openings

Job Description

Job Description

Position Summary

Mass Lung & Allergy is seeking a reliable, patient-focused Patient Service Representative to support call center and patient communication operations. This role is responsible for handling high call volumes, assisting patients with scheduling and inquiries, and ensuring a positive and professional patient experience.

The ideal candidate is a strong communicator, detail-oriented, and comfortable multitasking in a fast-paced healthcare environment. Flexibility to support multiple MLA locations may be required.

Schedule: Full-time, Monday through Friday, 8:00 AM – 4:30 PM (no nights or weekends).

Key Responsibilities

Manage high call volumes in a timely and professional manner

Identify patient needs, answer questions, and provide solutions or guidance

Schedule appointments for new and existing patients based on provider availability

Accurately document all patient calls and communications in EMR (eCW)

Provide patients with support, information, and assistance as needed

Maintain professional communication and strong patient relationships

Participate in staff and departmental meetings as required

Maintain organized workstation and follow operational protocols

Support quality assurance and documentation standards

Perform additional duties as assigned to support patient services

Qualifications

Strong communication and problem-solving skills

Excellent customer service and phone etiquette

Comfortable using computers, EMR systems, and multi-line phones

Organized, detail-oriented, and able to multitask

Professional, dependable, and team-oriented

Ability to work in a fast-paced environment

Commitment to HIPAA and patient confidentiality

Bilingual candidates strongly encouraged to apply

Valid driver’s license and ability to travel between MLA locations if required

Education & Experience

High school diploma or GED required

Prior medical office or call center experience preferred

EMR experience preferred

Insurance and referral knowledge helpful