Operations Support

Hired by Matrix

South Jordan, UT

At-a-Glance:

Join a global financial institution in a dynamic role as an Operations Support Specialist.

Position Type:

Contract
On-Site

Required:

Experience in financial services.
Experience identifying and addressing client needs, actively participating in discussions and meetings.
Ability to balance workloads while meeting client expectations, provide timely feedback, and keep management informed of progress and issues.
Effectively present information and respond to questions from business areas, managers, and clients.
Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
Project management capabilities.
Strong critical thinking, organizational, and problem-solving skills.
Considerable technical skills, large data management processing, and MS Excel experience.
1-3 years of Financial Services, Operations, Client Service, or Banking experience.
Experience handling client inquiries, returned mail processing, account maintenance, or operational support.
Experience with escheatment, unclaimed property/assets, reconciliations, project support, large data management, and Excel.
Strong communication, client service, problem-solving, and organizational skills.
Experience working with high-volume data, meeting SLAs, and interacting with internal and external stakeholders.

Preferred:

Bachelor's degree preferred.

Responsibilities:

Respond to and coordinate with clients/business areas regarding returned mail inquiries.
Respond to internal and external inquiries and ensure maintenance of SLAs.
Work with clients or internal stakeholders as information is required or requested.
Support the reconciling of unclaimed assets as needed.
Work on assigned projects on an as-needed basis to support Escheatment Operations.
Identify and escalate potential process anomalies to management in a timely manner.
Experience handling client inquiries, account maintenance, returned mail processing, or operational support activities.
Escheatment, unclaimed property/assets, reconciliations, returned mail processing, project support, and large data management.
Advanced Microsoft Excel skills and experience working with large datasets.
Strong communication, stakeholder management, and client service skills.
Demonstrated problem-solving, critical thinking, organizational, and project coordination abilities.
Ability to work onsite initially and collaborate with both internal and external clients while maintaining SLAs.

If your background aligns with what we're looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity.

Apply

Vacancy posted 1 day ago

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