Principal Product Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses ( empower millions of developers worldwide to craft personalized customer experiences.

Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio Join the team as Twilio’s next Principal Product Manager for the Channels email team.

About the job We’re hiring a Principal Product Manager to own and lead strategic email data plane integrations strategy. You’ll navigate complex infrastructure challenges with demonstrable technical acumen while actively partnering with key external and internal partners. By transforming ambiguity into resilient, scalable systems, you’ll protect vital revenue streams and lay the groundwork for the future growth. Join us to define the next chapter of email at Twilio.

Responsibilities

Be a subject matter expert on email, cross-channel and partner integrations, resolving complex product issues that arise.

Use financial and engineering context to contextualize total opportunity size (and business impact/ROI) of proposed product improvements

Develop and lead the multi-year product roadmap for your domain, driving development from concept through launch and ongoing maturity

Make synthesized recommendations on priorities by opportunity and timing

Partner with GTM stakeholders to ensure successful and measurable delivery of commitments

Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.

Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment

Collaborate with adjacent product managers

Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

10+ years experience in product management, with 5+ years in the email domain. You are known as an expert, with a proven track record of outcomes, and shaping the strategy of communication products.

Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions.

Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics.

Strong understanding of Amazon Web Services Cloud services. Understanding of Microsoft Azure Cloud services is also strongly desired.

Experience in APIs or platform products, including designing for reliability, scale, and developer usability.

Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives

Location This role will be remote in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings.

What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $213,900.00

Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $181,200.00 - $226,500.00

Based in the San Francisco Bay area, California: $201,280.00 - $251,600.00

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information Applications for this role are intended to be accepted until 10/25/2026, but may change based on business needs.

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic ( Additionally, we empower employees to build positive change in their communities ( by supporting their volunteering and donation efforts.

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Twilio is proud to be an equal opportunity employer. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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