Security Operations Center Operator

Job Description

Job Description

Position Overview

The Security Operations Center Operator (SOC) Operator, under the direction of the SOC Manager, is responsible for incident response and assists in internal/ external investigations and video downloads as needed.

General Duties and Responsibilities :

• Report all emergency and non-emergency incidents to Manager and proactively respond to any emergency and non-emergency incidents, according to SOC Procedure.
• Assist Asset Protection & Security Field Operations Team with internal/ external investigation, and audits as needed.
• Safekeep all equipment and report any faulty or missing equipment.
• Remote surveillance of overnight security monitoring and dispatch overnight security patrol as needed such as after-hours emergency assistance for overnight team members.
• Video verification and retention of Risk Management, General Liability, Workers’ Compensation, Human Resources, investigations, Law Enforcement investigation requests, internal and external incidents. Upload video files for case management system.
• Audits, such as but not limited to, safety, security, dishonesty, working off the clock, and food portion control.
• First to be notified, respond, and able to view live surveillance for alarm calls. Cancel and dispatch law enforcement and fire department after video verification of incidents. Request service for burglar alarm activations related to system failure.
• Provide emergency access to stores to remotely arm and disarm alarms, issue temporary alarm codes, manage access to buildings with knock boxes, and access for overnight services and maintenance.
• Monitoring external storage rooms to contact law enforcement for any incidents.
• Business continuation response for civil unrest, natural disaster, power outage, and emergency notifications.

Requirements:

• Strong motivational, initiative, observative skills.
• Promoting a positive, desirable, and safe atmosphere within the stores, warehouses, offices, and properties.
• Outstanding oral and written communication skills, with the ability to communicate professionally and effectively with diverse individuals and groups.

Required Education and Experience:

• High School Diploma and/or equivalent.
• Prior Video Surveillance and Investigative Experience preferably.
• Bilingual English/Spanish is a plus..

Position Type/Expected Hours of Work:

• This is a non-exempt level position; schedule would be based on business necessity and coordinated through the reporting Manager.
• Available to a flexible schedule based on business needs.
• Open to work Nights, Weekends and Holidays.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.