Drain Technician

Dran Technician

Drain Technician

Do you enjoy solving problems, working with your hands, and helping homeowners? Join Thornton & Grooms as a Drain Maintenance Technician Apprentice and provide 5-star service restoring the flow of clogged drains while building a rewarding career in the skilled trades.
What You'll Do

• Run preventative maintenance and residential drain service calls (4-6 per day)
• Clear clogs in sinks, showers, tubs, toilets, floor drains, stacks, and roof vents
• Work from home using ServiceTitan on an iPad and a company vehicle
• Perform drain-clearing tasks, including pulling and resetting toilets, and assisting with roof vent clearing
• Refer customers to Drain Specialists when additional work is needed
• Offer Home Care Club memberships to customers
• Maintain a clean, organized, and well-stocked truck
• Collaborate with teammates and continue developing your plumbing trade knowledge
• Participate in a rotating on-call and weekend schedule

Key Performance Indicators

• 60% conversion rate on referrals to Drain Specialists
• 60% conversion rate on new Home Care Club memberships
• Minimal callbacks on completed work
• Maintain a customer NPS score of 9.3 or higher

What you bring

• High School Diploma or GED
• Valid driver's license
• Registered Plumbing Apprentice (or willingness to become one)
• Ability to lift and carry 100 lbs repeatedly throughout the day
• Strong work ethic and willingness to learn through hands-on training

Benefits

• No overnight on-call - your personal time is protected
• Truck with gas card
• Limited Saturday commitments - we respect work-life balance
• Medical, Dental, and Vision coverage
• 401k with company match (Up to 4%)
• On-Site Medical Clinic - real healthcare access without the hassle
• Ongoing training and a clear path for career advancement
• A company that has been trusted by Metro Detroit homeowners since 1937

Employment Requirements

Must successfully pass:

• 9-panel drug screening
• Background check
• Clean motor vehicle record for the past three years

Our Mission

To be ever building the professionalism, integrity, and honor of the trades.
Our Core Values

• Love
• Team
• Professionalism
• Today

If you're looking for a career-not just a job-and want to grow with an award-winning team that values people, professionalism, and excellence, we'd love to hear from you.