Team Lead - Smart Building Services

At MacDonald-Miller Facility Solutions (“MacMiller”) , the Northwest’s leading mechanical contracting firm, we design, deliver, and service HVAC, plumbing, and automation system solutions for commercial buildings. With more than 1,600 employees across 14 offices, there’s a breadth and variety of work to keep you engaged and inspired.

We have a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects to our integrated teams, including:

• New Construction – Engineering, fabrication, and installation of mechanical systems for new projects, following lean construction practices.
• Special Projects – Retrofits and mechanical repairs for existing buildings to create new efficiencies.
• Service – Scheduled preventive maintenance ensuring tenant comfort and 24/7 emergency response.
• Building Performance – Control systems, fault detection, energy services, and remote monitoring.
• Energy & Sustainable Solutions -  Acting as the Prime Contractor, we deliver design-build, energy-efficient solutions in the built environment for both private and public sector clients.

Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings unique strengths that help us achieve our shared vision.

Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.

Safety – Everyone deserves a safe workplace. Safety is more than hard hats and boots; it’s an attitude and an environment we create. Every day, everyone goes home to their families.

Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together, we create an environment that is welcoming, caring, and trusting.

Innovation – We are committed to continuous, creative problem-solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.

Fun! – Taking the work seriously but never taking ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with — we strive to be both.

Requirements

Team Lead - Smart Building Service: This is Where You Come In

We’re looking for an individual to manage a team of smart building analysts and help ensure successful execution of smart building service work for MMFS. This role requires strong knowledge of mechanical and electrical systems commonly used in commercial HVAC environments, along with construction project experience and effective leadership skills. The Team Lead should also be comfortable working with technology systems, including computers, routers, and IP-connected devices. In this role, you will support the Operations Manager – Controls, SBS with resource forecasting and planning, provide direction to assigned analysts, help ensure work complies with state, local, and federal requirements and current service practices, and represent the company with the highest level of professionalism and ethics.

Job Responsibilities

• Support MacDonald-Miller’s operating guidelines, operational beliefs, customer commitment, and safety standards while promoting a strong culture of accountability and safety.
• Lead, coach, and mentor direct reports by setting clear expectations, providing performance feedback, supporting development plans, and coordinating training opportunities.
• Partner with customers, field personnel, sales, and office teams to communicate technical and business-related needs and deliver strong customer service.
• Champion quality assurance, standards, continuous improvement, and timely execution of work at the right cost.
• Work with the Operations Manager – Controls, SBS on resource planning, growth, and labor forecasting while supporting team priorities and workload balance.
• Maintain proficiency with Microsoft Office applications and adapt to changing responsibilities, including additional tasks as assigned.

Detailed Examples of Job Responsibilities

• Track and support key performance indicators, including Service Earned MU, late maintenance, critical event average response time, energy guarantee data transparency, employee productivity, employee retention, and percent billed.
• Share ownership of the SBS Roadmap, including current Trello-based planning, prioritization, annual and quarterly goals, and team meeting structure.
• Support MacTED SBS training, labor forecast accuracy, and day-to-day team enablement so analysts can perform their best work.
• Participate in hiring, performance management, and staffing decisions for the direct team.

Top 5 Ways You'll Make an Impact

• Build healthy relationships and positive team morale through regular check-ins, clear communication, recognition, and trust-based leadership.
• Align the team around shared goals and priorities by setting clear expectations, tracking progress, and defining a clear vision for success.
• Reduce emergencies and create capacity for innovation through proactive monitoring, stronger escalation practices, and focus on recurring issue prevention.
• Build trust and buy-in across zones by maintaining consistent communication, clarifying ownership, and aligning customer, field, and analyst priorities.
• Grow annual contracts against 2025/2026 numbers by partnering with sales and operations, using performance data, and demonstrating measurable SBS value.

Your Background: What Kind of Person Will Thrive in This Role?

You bring

The Team Lead position requires a person with good written and oral communication skills, a working knowledge of mechanical and electrical systems, Building Automation Systems / Controls, energy management strategies, and lighting and metering systems. This position also requires effective planning, scheduling, crisis resolution, and resource management.

The individual must also demonstrate

• Strong communication, leadership, and relationship-building skills with the ability to coach, motivate, and align teams.
• Sound planning, prioritization, and problem-solving skills, including the ability to manage resources, resolve issues, and adapt to changing business needs.
• A commitment to accountability, customer service, safety, quality, and continuous improvement.

Desired Certifications / Educational Accomplishments

• Bachelor of Science or Technical Degree or Equivalent Work Experience in Computer Science and Electrical/Mechanical Building Systems.

• Tridium AX/N4 certification, Honeywell, Siemens or equivalent building automation experience.

• Facility operations experience.

Everyone Who Works With You Describes You As...

• A people-first leader who earns trust, strengthens teams, and develops future leaders.
• A decisive operator who delivers safe, consistent, and profitable results.
• A strategic thinker who turns vision into action and uses data to guide decisions.
• A collaborative leader who aligns teams around shared goals and clear accountability.
• A continuous improvement advocate who leaves teams and processes stronger.

You're Motivated By...

• Building and developing high-performing teams.
• Improving operations through standardization and continuous improvement.
• Solving complex challenges with practical, scalable solutions.
• Creating alignment across regions, business units, and cross-functional teams.
• Delivering measurable results that improve productivity, profitability, and long-term success.

Benefits

Compensation: $125,000–$145,000 annually, depending on experience, plus a company vehicle.

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employee (coverage available for dependents for shared premium).

• 401k retirement plan including Company matching.

• Holiday, vacation, and sick leave compensation.

• Disability of income protection.

• Employee and Dependent Life Insurance.

• Flexible Spending Account.

• Employee Assistance Program.

Where you will work

Our Seattle headquarters (17930 International Blvd., SeaTac, WA 98188) offers easy access to Seattle-Tacoma International Airport, ample secured parking, newly renovated office space, and great views. You'll also enjoy convenient access to onsite dining, nearby restaurants, and major freeways.

Interested in learning more?

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.