Customer Contact Center Representative

Job Description

Job Description

Customer Contact Center Representative $21 - $23 per hour

Do you thrive in a fast-paced environment where you’re helping customers over the phone throughout the day?

Join the California Association of REALTORS® (C.A.R.) as a Customer Contact Center Representative and become part of the front line supporting our members and customers.

We're looking for an experienced

high-volume inbound call center professional

who enjoys helping customers, solving problems, and navigating multiple systems while handling a steady volume of incoming calls. You'll assist with a wide variety of inquiries, from website registration and login questions to providing technical support for multiple software applications.

This role is especially well suited for someone whose customer service experience has been

primarily phone-based in a high-volume inbound call center environment

and who is comfortable balancing call volume, accuracy, responsiveness, and outstanding customer service.

Reports To:

Vice President of Customer Experience and Operations Department:

Operations – Customer Contact Center Status:

Full-Time, Non-Exempt

Why This Role May Be a Great Fit You may love this role if you're comfortable

spending much of your workday handling incoming customer calls

and enjoy the pace and variety of a busy contact center environment.

On any given day, you might help someone navigate a website or software application, troubleshoot a login issue, pre-screen a caller for the legal hotline, follow up with a customer by email, or work with another department to help address a customer's needs.

This is an especially good fit for someone who combines

significant high-volume inbound call center experience with strong customer service, communication, and technology skills

and enjoys being part of a collaborative, service-oriented team.

What You'll Be Doing Customer Interaction Respond to customer inquiries via phone and email. Use Slack to communicate with the team and other supporting departments. Answer a high volume of calls on a daily basis. Assist customers with website and software navigation. Pre-screen phone calls for legal hotline attorneys. Follow up with customers via email in a timely manner. Document each call in CRM accordingly.

Administrative / Team and/or Company Meetings Continually learn about Association programs and communicate them accurately to customers. Complete special projects for the department as necessary. Attend team and/or company meetings via zoom and offsite as required.

Required Qualifications Education High School Diploma

Experience 3-5 years' experience in a call center dealing with a high volume of incoming calls

Additional Requirements High level of computer literacy and proficiency with MS Word, Outlook, Windows, Chrome and Microsoft Edge Excellent verbal and written communication skills and type 40 wpm Commitment to outstanding customer/member service

Preferred Qualifications Bachelor’s Degree

Skills & Qualifications Ability to learn new software quickly Commitment to outstanding customer/member service Intermediate to advanced level in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) Excellent oral and written communication skills, and outstanding customer service orientation. Ability to function effectively in a variety of challenging situations and circumstances, including difficult project deadlines, demanding customers, tight budgets, and evolving goals and objectives. Ability to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner. Excellent work ethic and attendance. Consistency in giving feedback regarding work progress, timetable, and issues

Core Required Software Applications The Customer Contact Center Representative will be able to use Core Required Software Applications MS Word MS Excel MS Outlook Genesys Cloud Phone System MS Customer Relationship Management (CRM), Knowledge Base (Customer Database) Chrome and Microsoft Edge Epicor (Product Order Intake, Research Orders) Magento Management System (C.A.R. Online Database) Shopify Admin Portal Slack Desktop Application

Compensation & Benefits Compensation:

$21 to $23 per pay hour Benefits include: Medical, dental, and vision coverage 401(k) retirement plan with generous company profit-sharing contribution, historically 10-15% per year Paid time off, starting at 80 hours per year and increases with tenure Professional development and education reimbursement opportunities 12 paid holidays Life insurance Employee Assistance Program (EAP) Employer-assisted housing program Health and wellness programs Corrective eye surgery reimbursement Vitamin reimbursement And more Benefits eligibility is subject to plan requirements.

Apply Today If you have

several years of high-volume inbound call center experience

and enjoy helping customers, solving problems, and navigating technology, we'd love to hear from you.

We're especially interested in candidates who are accustomed to

handling a steady volume of incoming calls throughout the workday

while providing friendly, accurate, and responsive customer service.

Submit your resume to be considered for this opportunity with the California Association of REALTORS®. While we may not be able to contact every applicant directly, each application will receive careful consideration. \nCompany Description

About the California Association of REALTORS® The California Association of REALTORS® (C.A.R.) is a statewide trade association dedicated to advancing professionalism in real estate. The Association develops and promotes programs and services for its nearly 200,000 members and helps keep the public informed about real estate throughout California. As one of the largest state trade organizations in the United States, C.A.R. provides members with tools, education, information, and advocacy to help them succeed in an evolving marketplace. Headquartered in Sacramento, C.A.R. offers flexible work arrangements, business casual culture, and a commitment to health, wellness, professional development, and work-life integration. Here at C.A.R., we believe in the power of relationships. We foster innovation, collaboration, and meaningful opportunities for growth while supporting a mission that impacts communities throughout California. Why Join Us? What many employees appreciate most about working at C.A.R. is the opportunity to make a meaningful impact while working alongside talented, collaborative colleagues. We offer the autonomy to take ownership of your work, the support to grow professionally, and the chance to contribute to one of California's most respected professional organizations. Equal Employment Opportunity C.A.R. and/or its subsidiaries and agents will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state, and local laws. Company Description

About the California Association of REALTORS® \n\nThe California Association of REALTORS® (C.A.R.) is a statewide trade association dedicated to advancing professionalism in real estate. The Association develops and promotes programs and services for its nearly 200,000 members and helps keep the public informed about real estate throughout California.

\n\nAs one of the largest state trade organizations in the United States, C.A.R. provides members with tools, education, information, and advocacy to help them succeed in an evolving marketplace.

\n\nHeadquartered in Sacramento, C.A.R. offers flexible work arrangements, business casual culture, and a commitment to health, wellness, professional development, and work-life integration.

\n\nHere at C.A.R., we believe in the power of relationships. We foster innovation, collaboration, and meaningful opportunities for growth while supporting a mission that impacts communities throughout California.

\n\nWhy Join Us?

\n\nWhat many employees appreciate most about working at C.A.R. is the opportunity to make a meaningful impact while working alongside talented, collaborative colleagues. We offer the autonomy to take ownership of your work, the support to grow professionally, and the chance to contribute to one of California's most respected professional organizations.

\n\nEqual Employment Opportunity

\n\nC.A.R. and/or its subsidiaries and agents will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state, and local laws.