Customer Service Representative

Job Description

Job Description

Welcome to Davis Insurance Inc., where we believe in building lasting relationships grounded in trust and exceptional service. Located in the heart of Bowling Green, Kentucky, we are a dedicated team committed to providing our community with peace of mind through comprehensive insurance solutions. We're not just an insurance agency; we're your neighbors, and we treat every client like family. We're excited to expand our team and are looking for a bright, enthusiastic Customer Service Representative to join us. If you have a knack for making people feel heard and valued, and you thrive on helping others, you might be exactly who we're searching for. In this role, you'll be the friendly voice and helpful hand for our clients, ensuring their experience with Davis Insurance is always positive and reassuring. Come be a part of a supportive environment where your contributions truly matter and help us continue to serve Bowling Green with integrity and care.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Retirement Plan

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor.

Provide information about insurance policies, coverage options, and claims processes.

Assist customers with policy changes, updates, and renewals.

Process new insurance applications and policy endorsements accurately.

Handle customer complaints and concerns professionally, seeking timely resolutions.

Maintain accurate customer records and documentation.

Collaborate with the sales team to ensure seamless customer transitions.

Requirements

High school diploma or equivalent; Associate's degree preferred.

Previous customer service experience, preferably in the insurance industry.

Excellent communication and interpersonal skills.

Proficiency in using computer systems and relevant software.

A positive attitude and genuine desire to help others.

Strong organizational skills and attention to detail.