Genesys Call Flow Developer Lead

Genesys Call Flow Developer Lead

VLink is seeking an experienced Genesys Cloud Developer Lead. The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would include configuration of data action and system integrations using Genesys Cloud APIs.

Responsibilities:

• Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.
• Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.
• Create and update campaigns and contact lists to be used for outbound operations.
• Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery.
• Maintain documentation for workflows, integration patterns, and deployment processes.

Requirements / Qualifications:

• 7+ years of experience managing Genesys Call flow
• 5+ years experience in Java, SpringBoot technologies.
• 3+Experience in utilizing APIs and Microservices.
• Experienced and possess knowledge in various phases of SDLC.
• An inherent ability to solve problems, provide solutions and wear different thinking hats, as situation demands.
• Use data, experiments, and customer feedback to drive growth in this space.
• Ability to nurture and train talent in this space.
• Excellent oral, written communication and presentation skills.
• Experienced in usage of tools such as JIRA and Confluence.

Required Skills:

• Genesys Cloud Architect
• Java/REST APIs
• JSON / XML
• OAuth
• SQL
• AWS/Azure
• Tools and Technologies
• Genesys Cloud Admin UI
• Postman
• Git
• Jira / Confluence
• Terraform / Archy

Benefits:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Employment Practices:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team. Applicant information will be handled in accordance with VLink's privacy policy