Neurology Patient Access Representative

Job Description

Job Description

Location: Los Angeles, CA
Schedule: Full-Time | Day Shift
Setting: Hospital / Specialty Care

Job Summary

We are seeking an experienced Patient Access Representative II to support a busy Neurology and Neurosciences department in Los Angeles.

This role supports patients throughout the access process, including registration, insurance verification, financial clearance, and coordination with healthcare teams.

The ideal candidate has experience with Epic , patient registration, insurance processes, and high-volume patient communication.

Responsibilities

• Complete patient registration and pre-registration accurately
• Verify insurance coverage, eligibility, and benefits
• Update patient demographic, insurance, and financial information
• Support financial clearance before scheduled services
• Review copays, deductibles, and patient financial responsibilities
• Maintain accurate medical record and patient information
• Resolve registration errors and assigned workqueues
• Communicate with patients, physicians, insurance companies, and specialty departments
• Respond to patient questions in a professional and timely manner
• Follow HIPAA requirements and maintain patient confidentiality
• Provide excellent customer service in a high-volume healthcare environment

Qualifications

• High school diploma or GED required
• 1+ year of healthcare experience preferred
• Experience in patient access, registration, scheduling, or revenue cycle preferred
• Epic EMR experience strongly preferred
• Insurance verification or eligibility experience strongly preferred
• Strong computer and data-entry skills
• Experience in a hospital, ambulatory clinic, or physician practice preferred
• Neurology, Neurosurgery, Neurosciences, or specialty-clinic experience is a plus
• Strong communication and customer service skills
• Ability to maintain accuracy while handling a high volume of patient interactions