Caring Center Advisor-Start Hearing

Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey. This role requires strong communication, empathy, and sales skills to convert inquiries into appointments. You'll work closely with hearing care providers to refer qualified patients and support ongoing relationships. Job Summary This position requires excellent communication and people skills to represent Starkey Hearing Technologies’ products and services. Maintain a high level of care to educate patients on the products and benefits offered and book appointments by finding the best hearing care providers. Follow up with patients to ensure satisfaction with their hearing aid purchase and after‑care services. A primary objective is to provide patient information, schedule appointments at participating hearing professional’s offices, and be the single source contact for the patient. Building relationships with preferred hearing healthcare providers by referring qualified patients to their office is a must to drive sales success and patient satisfaction. Responsibilities Handle all calls with care in a professional-friendly manner. Act as the first point of contact for patient inquiries on how and where to obtain professional hearing services. Follow up before and after hearing test appointments and hearing aid fittings to ensure patient satisfaction and after‑care education. Approach patients from a sales and support perspective by following assigned scripts, program, or campaign. Communicate effectively with network providers regarding technology recommendations. Provide efficient use of data systems to find and recommend local hearing professionals. Provide valuable front‑line feedback on patient concerns. Support hearing care professionals and staff on order entry, sales process, and payment process when necessary. Utilize current CRM and B2B2C support tools as a primary business unit driver. Maintain knowledge of current Starkey and competitor hearing aids to answer comparative questions. Direct complex inquiries to appropriate staff. Qualifications Education: 4‑year college degree, general education degree, or high school diploma from an accredited institution. Experience: Customer service activities and sales‑related functions; experience in direct selling and phone sales processes. Solid computer experience with Windows programs; experience with CRM systems is a plus. Good product knowledge preferred but not required. Excellent customer service, verbal, written, and interpersonal skills with the ability to multi‑task. Great enthusiasm for helping patients and providers. Energetic self‑starter who can work independently and within a team. Knowledge of hearing aid and hearing loss information. Attention to detail and time management. Ability to work well under tight pressure and address multiple projects simultaneously. Compensation The annual salary for this position is between $40,000 and $45,000 per year. Factors which may affect starting pay include geography, skills, education, experience, and other qualifications. The position is eligible for a bonus based on performance results; payout results are not guaranteed. #J-18808-Ljbffr Starkey Hearing