Patient Access Coordinator

$18 - $22 per hour

Rothman Orthopaedics

United States

Patient Access Coordinator

Fully Remote • Center City 33 S 9th - Philadelphia, PA 19107

Overview

Level Entry Job Shift Day Shift Education Level High School Travel Percentage None Category Customer Service

Description

Due to the high volume of applicants for this position, we are not able to provide individual updates on applications. We will contact you directly if your application is selected for an interview. We appreciate your patience and understanding. Job Summary: The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply. Key Accountabilities: Number of calls per day, average handle time, schedule adherence, quality, and abandon rate.

Essential Duties:

Answer inbound calls in a fast paced environment.
Acts as the first point of contact for patients needing assistance.
Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
Demonstrates professionalism and patience when handling calls.
Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.
Escalates calls to Supervisor or other departments as necessary.
Answers questions regarding patient appointments.
Performs other duties and assists on additional lines as assigned by manager.
Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
Exemplifies the desired culture and philosophies of the organization.

Qualifications:

High School diploma or GED minimum education requirement
Must have 1+ years of high-volume call center experience
Intermediate computer skills required
Medical terminology knowledge highly preferred, though healthcare experience not required
Reliable, high-speed internet access and Wi-Fi connection required

Hours:

Monday - Friday: 8:00am - 5:00pm

Total Hours per Week:

Location: fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX Pay Range : $18.00/hr - $22.00/hr

Apply

Vacancy posted 3 days ago

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