Home Health Intake Coordinator

Description

Job Summary
Completes functions related to the intake process for Home Health patients for assigned team including
workflow within the Electronic Medical Records (EMR) system. Responsibilities include, but are not limited to,
managing the intake process for Home Health, setting up patient account information, and facilitating face-to
face physician encounter visit.
Essential Functions
1. Reviews, approves and coordinates all referrals directed toward assigned care team. Manages all
assigned intake/admission EMR workflow for Home Health patients (initial referrals, physician
verification, etc.) per assigned care team.
2. Provides daily reporting to care team regarding pending admissions, new admission and
outstanding (open) items.
3. Obtains initial payer source eligibility verification upon intake/referral and coordinates indicated
follow-up necessary to adequately communicate the patient's expected out-of-pocket expense for
services.
4. Coordinates with care team in facilitating completion of physician face-to-face patient
appointment/encounter visit. Responsible for the face-to-face encounter workflow process as
assigned within the EMR, which includes contacting the physician's office to verify visit or
schedule visit, request visit documentation, and log activity within the EMR.
5. Obtains verbal orders, within scope of practice, as needed.
6. Builds and maintains positive relationships and rapport with colleagues, patients and their family
members and community personnel.
7. Adheres to communication guidelines established by Central Pyramid and local and regional
management.
8. Provides professional customer service to colleagues, patients, physicians, and other referral
sources.
9. Maintains a safe and clean work area and adheres to facility/corporate safety standards.
10. Adheres to established confidentiality standards as required by Central Pyramid and HIPAA
concerning community and patient information.
11. Completes special projects as assigned by the management team.
This job description represents an overview of the responsibilities for the above referenced position. It is not
intended to represent a comprehensive list of responsibilities. Colleagues should perform all duties as assigned
by his/ her supervisor.
Education and Experience
Experience in an office setting, one year of home health agency experience is preferred. Must have ability to
obtain licensure in additional states. Proficiency with computer use and software applications including MS
Office software products required and experience with EMR software preferred.