Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2011 and currently lead a team of six. Before becoming a State Farm agent, I spent four years as a State Farm team member in Florida. I'm a graduate of Southern Virginia University with a degree in Business Management and hold multiple insurance and financial services licenses. Outside of work, my wife and I enjoy spending time with our four children, playing sports, boating, being outdoors, and staying active in our church.

Serving our community is at the heart of what we do. Our agency proudly supports the Caroline County Chamber of Commerce, Caroline County Little League, Caroline County Public Schools, the Caroline County Sheriff's Office, and local social services programs. We also created two annual "Lifting Up" Scholarships to recognize local high school students who make a positive impact through kindness, leadership, and service.

Our agency offers paid and personalized training, a retirement plan, flexible scheduling, a fun team atmosphere, and excellent opportunities for professional growth. As an established, community-focused agency, we're committed to helping our team members build successful, long-term careers.

Our culture is positive, goal-oriented, and built on integrity. We work together to provide remarkable customer service while supporting one another's growth and success. I'm looking for someone with a positive attitude, strong character, and a desire to make a difference for our customers and community.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Brandt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.