BPO Associate Director
NTT Data
Job Description
Roles & Responsibilities:
• Responsible for the successful operation and leadership in area of responsibility
• Designs and implements mid-to-long term operating strategies and tactics
• Responsible for the achievement of operational and financial results
• Plans, directs and coordinates operational activities with the help of established organizational design and team structure
• Takes lead position in initiating customer relationships, determining project scope, developing the final proposal, and making executive presentations
• Will be responsible for leading, decision making on operating procedure, workflow and the overall quality and success of department(s) assigned
• Guides direct reports to execute functional / BU plans and initiatives
• Uses negotiation and influence skills to manage key stakeholder relationships
• Creates opportunities for growth and change through revisions to current industry practices
• Researching emerging trends and recommending new company offerings to satisfy customers’ needs
• Ideate, Designs and implements mid- to long-term commercial strategies and tactics, including automation and service digitization
Key Skills:
• Telcom industry vertical expert
• Extensive experience in managing various telecom functions such as customer service, upselling and cross selling, customer retention and debt management
• Experience in CX, customer relationships, people management, project management and relevant industry information.
• Expert negotiation & presentation skills
• Expert ability to communicate clearly and effectively both verbally and in writing.
• Ability to provide leadership to multiple disciplines or departments within a function on a global basis.
Qualifications & Experience:
• Graduate or above degree
• Requires 15+ years relevant experience. (Includes 10+ years business development and leadership experience.)
Roles & Responsibilities:
• Responsible for the successful operation and leadership in area of responsibility
• Designs and implements mid-to-long term operating strategies and tactics
• Responsible for the achievement of operational and financial results
• Plans, directs and coordinates operational activities with the help of established organizational design and team structure
• Takes lead position in initiating customer relationships, determining project scope, developing the final proposal, and making executive presentations
• Will be responsible for leading, decision making on operating procedure, workflow and the overall quality and success of department(s) assigned
• Guides direct reports to execute functional / BU plans and initiatives
• Uses negotiation and influence skills to manage key stakeholder relationships
• Creates opportunities for growth and change through revisions to current industry practices
• Researching emerging trends and recommending new company offerings to satisfy customers’ needs
• Ideate, Designs and implements mid- to long-term commercial strategies and tactics, including automation and service digitization
Key Skills:
• Telcom industry vertical expert
• Extensive experience in managing various telecom functions such as customer service, upselling and cross selling, customer retention and debt management
• Experience in CX, customer relationships, people management, project management and relevant industry information.
• Expert negotiation & presentation skills
• Expert ability to communicate clearly and effectively both verbally and in writing.
• Ability to provide leadership to multiple disciplines or departments within a function on a global basis.
Qualifications & Experience:
• Graduate or above degree
• Requires 15+ years relevant experience. (Includes 10+ years business development and leadership experience.)
Vacancy posted 5 hours ago
Similar jobs that could be interesting for youBased on the BPO Associate Director in Croatia vacancy
- ...growth. For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our... ...create and manage wealth. This team is currently seeking “AML/KYC Associate” to join our team in Gurgaon In these roles you will be responsible...Suggested
- Roles and Responsibilities Booking Journal Entries basis bank statements and client Preparation of Bank Reconciliation and maintaining the respective financial logs Prepare monthly financial reporting package for the Hedge Funds, including the determination of ...Suggested
- Role Description The primary goal is to Perform Account Reconciliation for the client across multiple portfolios Responsibilities · Performing daily end to end cash reconciliation activities that includes conducting analysis and recording transactions · Identifying...SuggestedImmediate start
- ...persuasive ability • Active listening and customer empathy • Resilience and ability to handle rejection • Basic system/CRM handling Eligibility: • Graduate (flexible based on communication skills) • 0–2 years of experience (freshers welcome; BPO/sales preferred)...SuggestedWork at officeFlexible hoursShift workNight shift
$156k
...compensation model standards for employed physicians and medical directors. Leads physician and provider market studies from inception... ...into terms understandable to all levels of leadership, associates, and external customers. Attends and participates in any compensation...SuggestedFull timePart timeWork at office$150k - $220k
...We are seeking a Director of HR to provide strategic leadership across human resources and environmental, health, and safety functions while supporting organizational growth and operational excellence. This executive leadership role is responsible for developing and implementing...Work at officeLocal area£120k per year
...lawyers, managers, and employees on all employee relations issues such as coaching, discipline, hiring, termination ~Partner with the Directors, Managers in respect of business support staff hiring and performance management ~Partner with practice management, HR and...Permanent employmentFull timeWork at officeRemote work£95k per year
HR Manager Our relationship-driven and hugely successful US law firm client is seeking to hire for a newly created HR Manager role – with strong ER experience and UK employment law knowledge. While technical skills are important, this firm is equally focused on finding...Permanent employmentFull timeWork at officeRemote work$25 per hour
Teller Supervisor – To $25/hr – Chicago, IL – Job 3386 Who We Are The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting...Hourly pay£65k per year
...Advisor to take on the business partnering piece of HR in conjunction with HR operational needs reporting directly to the HR Associate Director within a highly successful and busy HR team. We are looking to hire an individual who can combine strong HR operational capability...Permanent employmentFull timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to BPO Associate Director. Be the first to apply!
