Staff Performance Coordinator - Required: (Staffing experience & bilingual)

Staff Performance Coordinator

We are seeking a dynamic and driven professional to join our on-site team supporting a ProLogistix client in Fontana, CA. This role is ideal for someone with prior staffing experience who is passionate about employee development and operational excellence. The position requires bilingual fluency in Spanish and English and the flexibility to support 2nd and 3rd shift operations. If you're ready to make a meaningful impact and help teams reach their full potential, we want to hear from you.

Location: Client Site (Manufacturing/Warehouse) in Fontana, CA

Schedule: Monday - Thursday 7pm-3am and Friday's 12pm-9pm

REQUIRED: Previous experience working in staffing and must be bilingual in Spanish/English

Job Summary: Under direct supervision, the Staff Performance Coordinator contributes to the operational growth and profitability of the account through day-to-day execution, management of strong relationships with the client and associates, and fulfillment of the client's staffing services agreement. This role supports the day-to-day interaction with the client and associates, assists with identifying process improvements, and executes on service level agreements to ensure they are met. This role provides immediate front-line customer service to the management team and associates. This role is responsible for partnering with appropriate parties to resolve all workforce issues, including but not limited to employee coaching, counseling, disciplinary action, and payroll and timekeeping, in a timely manner.

Your Role & Responsibilities:

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program.
• Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments.
• Processes payroll and tracks attendance, wage, and hour compliance.

Preferred Education & Experience:

• High school diploma or 6 months to 1 year related experience in staffing
• Bilingual Fluent in Spanish/English

Competencies (Skills & Knowledge You'll Bring):

• Hands-on experience in a logistics or manufacturing environment.
• Experience in a customer service role responsible for client communication.
• Data management experience.
• HR experience is preferred.
• Familiarity with a heavy process-oriented environment.
• Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure Environment.
• Able to understand client goals and how they measure success.
• Comes together to achieve organizational goals in order to succeed and grow. Therefore, every employee should have the ability to work in a team and contribute towards individual and business goals.
• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Your Work Environment:

Client Site: Typically where work is performed is generally offsite at a client's location that could be an office or other business setting and require travel to and from locations. This position requires compliance for all occupational safety and health standards, rules, and regulations.

EmployBridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• Prescription Drug Benefits
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• Parental Leave
• A variety of career paths and encourage promotion from within!!

The anticipated hourly rate for this position is $24.00 - $26.00. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.