Patient Care Customer Service Coordinator (WFH)

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Summary

We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

Pay starting at $15 plus a Quarterly Bonus opportunity

Mon-Fri scheduled shift within 6am - 6pm; possible 4 day work week with 10 hour shifts

Work From Home after successful completion of IN OFFICE TRAININGand are meeting expectations with management approval

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling

Obtains medically necessary documentation

Processes patient orders through Online Pharmacy system

Resolves tracking issues and reschedules shipping orders for patients

Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure

Verifies orders are complete

Performs other duties as assigned

Qualifications

Employment is contingent on

Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.

Drug screen (when applicable for the position)

Compliance with healthcare facility credentialing process (when applicable for the position)

Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

Background in the medical field with experience in administrative record management, preferred

Experience working with medical equipment, preferred

Familiarity with medical billing processes and reimbursement procedures, preferred

Knowledge of medical terminology, preferred

Minimum of one year of related work experience, preferred

Skills and Competencies

Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual

Ability to perform basic mathematical calculations accurately

Capable of working independently as well as collaboratively within a team

Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information

Self-motivated, organized, and able to manage time and solve problems using deductive reasoning

Strong attention to detail with the ability to multi-task effectively

Strong English communication skills, both written and verbal

Machines, Equipment and Technical Abilities

Ability to navigate the internet and conduct online research

Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets

Proficiency with email communication platforms

Working knowledge of Microsoft Outlook, Word, and Excel

Physical Demands

Ability to lift and carry office equipment when needed

Ability to read small print on screens and documents, requiring close vision

Ability to sit, stand, walk, talk, and listen for extended periods

Rotech Information

Benefits

Generous paid time off and paid holidays

Overtime pay for non-exempt positions (as applicable)

Commissionfor Account Executives

Bonus and incentive opportunities

Fixed and variable car reimbursement for Area Managers and Account Executives

Car, mileage, and telephone reimbursement(as applicable)

Employee discount and recognition programs

Employee Assistance Program (EAP)

401(k), HSA, and FSA/Dependent Care FSA

Medical, prescription, dental, and vision coverage

Life insurance, disability, accidental death, identity protection, and legal services

Meru Health mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings Solutions programs

Hepatitis B (HEPB) and TB vaccinations

Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.

All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse:

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of r ace, color, age, gender, gender identity, r eligion, creed, national origin, ancestry, citizenship, marital status, veteran status, s exual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

27923